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Can't connect to Fitbit Zip

Miembro

I'm having trouble syncing my Fitbit Zip on my Galaxy S5. It won't pair on Bluetooth and I've tried many options and it did sync as I tried all the options. Bluetooth sometimes sees it, but most of the time doesn't. I'm presuming this issue has to do with the last Verizon update and then Fitbit doing an update or just one of the two. Please assist!

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Re: Can't connect to Fitbit Zip

Community Manager
Community Manager

KLASKA, we understand the importance of making sure your Fitbit is paired to your phone. Did the Fitbit not pair right after the update had occurred? Have you attempted to pair the Fitbit to another device?

JoeyM_VZW            

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Can't connect to Fitbit Zip

Miembro

I am having a similar issue.  I cannot connect to the RHYTHM+ heart rate monitor after the update.  We will be switching to another carrier at the end of our billing cycle.

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