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Can only talk on speaker!! Help!

Miembro

When I make a call or someone calls me I can only talk on speaker.  Bluetooth is turned off, I have no ear piece attached.  I have tried restarting, taking out battery and sim card.  The phone is only 6 months old.  Any ideas?

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Re: Can only talk on speaker!! Help!

Community Manager
Community Manager
Let's get your phone working the way it should be martysmom. When did you start experiencing difficulties with phones calls going to speaker? Have you installed any new third party apps or software to your phone? Is there any physical or water damage on your phone?

Gracias,
MichelleS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Can only talk on speaker!! Help!

Novice

This happened to me and the Verizon store replaced the phone without question. For me, since the lollipop update I can't use my phone at all now.

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