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Anyone else experiencing GS4 low signal strength?

Miembro

About two months ago, my GS4 started dropping calls while in my home.  Prior to that it was just fine.  I went to the Verizon store and the associate replaced the sim card but still having the same issues.  Previously, my phone was working just fine.  I've had it for about 7 months but like i said, only started having issues with dropped calls about 2 months ago.

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Re: Anyone else experiencing GS4 low signal strength?

Asistencia al cliente

loumazz12,

I'm sad to hear about the dropped calls your experiencing! We want you to have excellent coverage and call quality. What zip code are you in? Besides the SIM card, was anything else new introduced to the phone 2 months ago (ie software or apps)? What prompted the need for a new SIM card?

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Anyone else experiencing GS4 low signal strength?

Miembro

Hola,

My zip code is 96789. Problem apparently started after latest update was

installed back in December or November of last year. The SIM card change

was prompted due to other posted responses on verizon customer service

forums. Some posters stated that after replacing sim card they got better

reception. Mine improved slightly but not as good as before the update.

Gracias.

On Mar 16, 2014 1:40 PM, "Verizon Wireless Customer Support" <

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Re: Anyone else experiencing GS4 low signal strength?

Asistencia al cliente

Let's look further into this loumazz12! If you noticed this after a software update I suggest backing up the device and completing a factory reset here http://vz.to/1av07q4 Please test, observe and advise if successful. Gracias.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: Anyone else experiencing GS4 low signal strength?

Sr. Member

Same here...had the Note 3 and S4 and noticed slower speeds, dropping to 3G much more often and dropped calls in the last few months. I came to the conclusion that where I live (Phoenix) is the problem. Traveled to Nevada and Cali, no issue whatsoever. Was told by Verizon Tech Support that as long as I have a signal, whether it be slow or fast, 3G or 4G, then there is no issue. What a joke!

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Re: Anyone else experiencing GS4 low signal strength?

Miembro

I have a signal issue along with a sim card error issue, and other problems.  Tech support is no help what so ever.  I contacted them, on th 8th, and spoke to a tech support supervisor and said he would take care of my problem personally.  12 days later and the issue is unresolved, and still waiting for a resolution.  I was assured he would keep me updated, so I would not have to spent so much time calling in, but I seem to be calling them more than ever.  I was recently offered by my works provider for a contract buyout, and it is looking more and more tempting as each day passes by.  I have been with Verizon for 6 years, and it seems the quality of service has declined since then.  Almost as if the customer means nothing to them as long as the bill is paid each month.

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Re: Anyone else experiencing GS4 low signal strength?

Sr. Member

Right there with you and totally agree...been with Verizon just as long and noticed a decline in network reliability and many more restrictions with what I can do with my account/service. In the past, there were many more options, much more lead-way and exceptions but now that they know they are #1, then there is no need to be as lenient anymore. I am stuck and cannot afford to pay off ETF's and purchase new devices with another carrier...and refuse to settle for TMobile so I just have to be patient and wait until I can afford to leave (as silly as that sounds). If I had your option mdxdx, I'd proceed and not look back.

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Re: Anyone else experiencing GS4 low signal strength?

Miembro

I'm having the same problems.  I have a Samsung SG3 and about 2 or 3 weeks ago my signal dropped to 3G (i'm in Harrisburg, PA) and my phone is VERY slow and sometimes doesn't even open things.  I know the software update screwed things up bc my battery drains a lot faster now and some apps I have to press the screen like 4 or 5 times and really hard too to get it to work but this started way after so I don't think it's related. 

As far as service and such, I totally agree as well, been with Verizon for 12 yrs, I've seen them go from awesome with great deals and unlimited data to total azzholes who don't give a shiz about anyone but their $$ bills!  I WOULD leave but the coverage of other carriers is horrible but if they (Verizon) keep pushing I WILL be gone!!  So horrible customer service, even worse business model and all sorts of network problems......what makes me WANT to stay???????

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Re: Anyone else experiencing GS4 low signal strength?

Miembro

Completed the factory reset but no difference. Now what?  One of the Verizon store personnel stated that local tower may have to be tweaked, Is that even a possibility???

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Re: Anyone else experiencing GS4 low signal strength?

Asistencia al cliente

Sheepdogg,

Let's get you the service you deserve! Since you started having issues with your service, have we swapped out your SIM Card? Are other devices having the same issue? Have you contacted our tech support team to open up a resolution ticket?

KarenC_VZW
Follow us on Twitter @VZWSupport

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