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Any fixes available yet to the 4.3 upgrade?

Miembro

Like apparently thousands of others, I have had problems with my wifi connection after the 4.3 update. I tried switching off the auto network switch in the advanced settings (that seemed to work for awhile), I tried safe mode with no improvement. The phone keeps scanning for a connection, and when I select my home network (the wireless router is 2 ft, away), it says "Authentication error occurred"  I haven't seen anyone with this message yet. I have triple checked the network key, and my wife's I phone (4) on Sprint has no trouble connecting. Same with her Sony Vaio laptop, and with my old Dell laptop. Never had any problems before connecting with my S4. While the S4 is more powerful and has some unique features (most of which I have disabled, because they are unnecessary and somewhat creepy), it seems that I had a much better overall experience with my old HTC Evo on Sprint.

I have tried to scroll to the latest comments, but have not been able to see if there is finally a fix for this.

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Sr. Member

You need to start with looking elsewhere, the phone might not be the problem.  Make sure your router's software drivers are up to date. even if all your other electronics hook up to wifi the S4 is the latest hardware and some settings in your router might not be compatable. Change some router settings, like channel number. I like to use channel 11, and broadcast frequency, I use the 2 Ghz band. Stay away from auto modes if they are offered. Reset up your wifi, delete all old passwords and start fresh.  Set the phone up to the router first, then the rest of the electronics. I did all this stuff and the phone works great with the 4 year old Belkin router. I even have auto network switch setting on the S4 turned on and the phone switches between data and wifi as needed. I am using 4.3 upgrade for three weeks and have not had any issues.

Good luck

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Sr. Member

You need to start with looking elsewhere, the phone might not be the problem.  Make sure your router's software drivers are up to date. even if all your other electronics hook up to wifi the S4 is the latest hardware and some settings in your router might not be compatable. Change some router settings, like channel number. I like to use channel 11, and broadcast frequency, I use the 2 Ghz band. Stay away from auto modes if they are offered. Reset up your wifi, delete all old passwords and start fresh.  Set the phone up to the router first, then the rest of the electronics. I did all this stuff and the phone works great with the 4 year old Belkin router. I even have auto network switch setting on the S4 turned on and the phone switches between data and wifi as needed. I am using 4.3 upgrade for three weeks and have not had any issues.

Good luck

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Miembro

Thanks. I had previously wasted many hours searching the message boards for a solution. I called Comcast (I'm using their unit instead of my older D-Link that I knew how to access), and had them switch the channel on my router to channel 11 as you suggested, and that was all I needed. The Comcast tech said that some of the new iphones also prefer channel 11. Don't know why software upgrades would change this preference, maybe it wasn't intentional, but who knows? 

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Miembro

How do you get the 4.3 Upgrade? I have an S4 Mini and am wanting to connect the Galaxy Gear to it but apparently in need the 4.3 Upgrade.  I've gone to the settings and software upgrade but I'm still at the 4.2.2 software

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Asistencia al cliente

Hola Ylloh_Eam,

Getting the latest software for your phone is always important. The updates are pushed to phones in blocks of updates. All phones do not get the update at the same time. What concerns me is this update did come out on December 13, 2013. Try this, go to settings, apps, all, then go to Google Service Framework. Then clear cache, clear data and force stop. Then try to fetch the update again. If it does not work after this, then you will need to do a factory reset. http://vz.to/18iB9hb Keep us posted.

Thanks, BobbyS_VZW
Follow us on Twitter @VZWSupport

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Miembro

One contributor on the Verizon Wireless Community board already solved the

problem. He suggested that the software update caused the phone not to make

a good connection to the original channel that my Comcast router was using.

He suggested changing the router channel to channel 11, which I did

(through Comcast) and it worked. Don't know why the software update "needs"

a router set to channel 11.

On Thu, Mar 6, 2014 at 5:35 AM, Verizon Wireless Customer Support <

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Leader

someone close to you was probably had their router set to auto & your router was confused when you were trying to connect.

i've used ch 11 for years on various routers.

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Sr. Member

You said to set the router to channel 11.  That is okay for 2.4GHz routers (most routers are this type).  What about 5GHz routers? They have the following channels 36, 40, 44, 48, 149, 153, 157, and 161.  I connect my Galaxy S4 to the 5GHz portion of my dual router at channel 153 (default setting).

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Re: Any fixes available yet to the 4.3 "upgrade" ??

Expert

I used 36 for the channel on a 5 GHz router and not channel 11 for the 2.4 GHz side and the S4 (plus the other devices) I had worked fine. No one else was using a 5 GHz router in my area and using a wifi analyzer application I located the least used channel for the 2.4 GHz side. Channel 11 was already quite crowded.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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