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"Samsung keyboard keeps stopping" since latest update

Miembro

I use Swype, and since the latest update this morning, the keyboard keeps disappearing and the error "Samsung keyboard keeps stopping" occurs.  This seems to happen when I attempt to suppress the Emoji "face" button on the right side of the text field. 

I go to settings to change the keyboard back to Swype.  This restores the keyboard temporarily, but it happens again when I try to use Emoji.  This only started this AM, immediately after the update.

Any ideas?  Thanks

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

I have the S6 and this problem also.  Read through the comments and ended up going to Settings - Language and Input - Virtual Keyboard - Samsung Keyboard - did the Reset settings and that didn't fix it so I chose About Samsung Keyboard and it said there was an update available.  I did the update and the Samsung Keyboard is now at version 2.0.02.57 and it says The latest version is already installed.  I then tried using an emoji and did not get the pop up.  Yay!!!!  Hope this helps.

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Re: "Samsung keyboard keeps stopping" since latest update

Sr. Member

Try going into your Application Manager and clearing cached data for Swype, in case any data stored is causing a compatibility issue after the update. if that doesn't work, you may want to try clearing data for Swype in App manager as wall.

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

I had the same error when texting. Box came up that said the app stopped and Iwasn'tt able to type anything ...so I thought I would restart if something weird from the update it would fix on restart.

NO, then I couldn't type in my password on reboot because the keyboard wont launch to type it in. So I cant get into my phone. Since it says you have to type in the password before I can use fingerprint entry I have been locked out of my phone.

Verizon gave me instructions for factory reset... anyone know how I can avoid this and fix the app?

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

Same problem with my Note 5 using Swift Key.

It only started right after installing the most recent Verizon update for the phone!

No doubt in my mind they are connected.

i tried a factory reset, worked for 2 days, then exact same problem just reappeared.

VERIZON support - PLEASE coordinate with Samsung to correct this issue.

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

I just solved this by uninstalling all keyboards and then reinstalling Swype and dragon

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

We are having the same issue. Customer service says the standard thing.  Factory reset.  We do the reset and a few hours later it pops up again.  I did not have an alternative keyboard installed so when I get the message I cannot even log into my phone.  A factory reset was the only way to bypass it....still keeps coming back.

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

Thanks, this worked, but, only temporarily. This morning my keyboard crashed again. However, this method does restore it. It's just not a permanent fix.

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

My wife and I both have this issue after the last update as well. We both use SwiftKey. It works fine until you press the emoji button and that's when it says the Samsung keyboard has stopped. I hope Verizon will get this resolved.

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

I have also been having this issue with my Note 5 since the latest update. Although I have Swipe installed, I never use it. I always use Google Handwriting as my 'keyboard'.  I also have the Swiftkey keyboard installed - but again never use it. I decided to uninstall the Swiftkey app...and (knock on wood) it SEEMS to have resolved the issue. Samsung keyboard hasn't stopped even one time since. Obviously this isn't a fix, but it might be a workaround ~ at least for those that have Swiftkey installed.

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Re: "Samsung keyboard keeps stopping" since latest update

Miembro

I was able to resolve this issue with my note 5/most recent update by going to Settings, Language and Input, Virtual Keyboard, Samsung Keyboard, then scroll down to the bottom and choosing reset settings, then reset keyboard settings.  Now when I choose the emoji icon in a message I don't get that annoying message over and over.  So far so good, and I even have the samsung keyboard as the default at this time.  Hope it lasts! Hope this helps others!