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Quisiste decir:
note 4 software update failed
DzRed
Miembro

"software Update failed", didn't fully update successfully.  Use the Verizon Software Repair, Assistant on computer to repair.  IT DOESN'T.  My computer now doesn't recongize my phone, I did a hard reset, and it's uploading, but never finishes, just stays on that screen.  I did remove the battery.  Any help?  Can I take it to a local Verizon Store, will they be able to help? Or do I need to send it in, to be fixed?

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Respuestas correctas
Re: note 4 software update failed
eldonpelton
Miembro

You might try to start your phone in download mode (home+power+down volume), then try the Software Repair Assistant again.

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Re: note 4 software update failed
smith6612
Sr. Member

Try Samsung Smart Switch if the Verizon Software Update agent isn't able to take care of the update. At this point though your device is likely going to need a factory reset.

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Re: note 4 software update failed
bearone21
Leader

how do you use smart switch to do the update??

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Re: note 4 software update failed
pherson
Leader

From what I know smart switch assists you with transferring info from device to device and not a software update.

Re: note 4 software update failed
bearone21
Leader

i agree, it worked great transferring contacts, apps, text/pic messages, both lock screen/home screen pics, pics & music from s5 to note5.

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Re: note 4 software update failed
smith6612
Sr. Member

It can also handle firmware recovery and upgrades. I use it all the time for dealing with Verizon and other carrier Samsung devices.

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Re: note 4 software update failed
bearone21
Leader

how does it do an os update??

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Re: note 4 software update failed
vzw_customer_support
Asistencia al cliente

I'm sorry to hear your phone is still not updating the new software. Let's partner up and get to the bottom of this mystery. Can you please provide details on what you are seeing on the phone? For example, will it move past the software update screen? What steps did you take to do the hard reset? Keep us posted.


AnthonyC_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: note 4 software update failed
smith6612
Sr. Member

If there is an OS update, and it's been published by Samsung to Samsung Smart Switch, a small prompt will appear from the program stating an update is available. There isn't a way to necessarily force check an update, it just does so automatically. It'll download the firmware image from Samsung, reboot the phone into Download mode, and flash it.

Firmware Recovery (aka your phone is bricked) can be done by going to "Emergency Firmware Initialization" from the Smart Switch menus.

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Re: note 4 software update failed
bearone21
Leader

thanks, i'll try it.

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