So long story short i switched to verizon i came from sprint and brought my phone with. since then i have not gotten updates on my note 10 plus SM-n975u is my model number. and i have february 1 2020 security patch. if i click the system update under settings it shows nothing and the verizon upgrade assisnant tool says my current firmware verison is not supported to update firmware. is this a bi product of switching carriers and bringing your own phone u get no updates? or is there something i need to do before i switched to verizon i did verify thru sprint that my phone had indeed been unlocked.
any help would be appreciated in this manner.
Goku6574, we are here for you to help with your new services. So we can help, please send us a Private Note. JoseL_VZW
Hi there, was this issue resolved? My note 10+ 5G has the same issue. We have reset and installed new firmware, but still have the same issue. I can't even download or check for updates on my galaxy watch that is connected to the phone.
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
We always want you to have reliable service. Please send us a Private Note, so that we may assist.
*Jesse
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