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Why isn't my voice mail working?

Miembro

Recently when I've tried to use my voice mail icon I get the following error message:

Unable to verify subscription status. Please try again later ... OK

I have a Samsung G-4

Gracias,

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

I turned on Mobile Data and my Voice Mail icon worked right away. One click and all is well. 

Thank you so much!

View solution in original post

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

Same problem with my voicemail

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Expert

Do you have the Basic non-visual voicemail or Visual Voicemail? The voicemail app icon is for the Visual Voicemail system either the basic or premium version. If you just use the basic non-visual voicemail, you don't use the application. You access voicemail through your dialer.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

Make sure you have a good connection and have mobile data on as it needs that in order to work.

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

Interesting - it worked for over a year and suddenly just stopped. I only have basic voicemail - but you get used to checking it a certain way and when it changes without notice one tends to question it.

¡Gracias!

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

That is my problem, too. The bottom line that the visual voicemail is no longer available for us users of Galaxy s 4 mini, that what I learned from Verizon wireless store sales people. The wbsite chat person did not know about it, what is also interesting.

[Personal information removed as required by the Verizon Wireless Terms of Service]

Gracias,

Verizon Moderator

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

Thanks - to save battery power at some point in the past I may have turned off mobile data. I'll turn that on right away. Smiley Happy

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Community Manager
Community Manager

acsanna, we don't want this to be an ongoing problem for you. Are you connected to Wi-Fi when you have tihs issue of accessing visual voice mail on your device? Are you able to access the Internet on your phone with no issues?



LasinaH_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

I turned on Mobile Data and my Voice Mail icon worked right away. One click and all is well. 

Thank you so much!

View solution in original post

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Re: When I tap the Voice mail Icon I get the following error message: Unable to verify subscription status. Please try again later ... OK

Miembro

Im having the same issue when I downgraded my phone to a galaxy s 3 mini 

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