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¿Por qué mi señal cambia a 1x al hacer una llamada?

561
Miembro

Acabo de comprar un note 5. Mientras hablaba esta noche, la señal 4G desaparecía. Tengo 1 barra de señal y no puedo hacer nada con mi teléfono. ¿Esto es normal? ¿Qué puedo hacer para solucionarlo?

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Re: Galaxy Note 5

smith6612
Sr. Member

This is normal. Please go to Settings > Advanced Calling, and opt into the service if you're not already opted in. Then, make sure HD Voice is enabled. From there so long as you're on LTE, the phone should have data service.

Alternatively, make sure your phone is on Wi-Fi. Apps that require data should still continue to work despite your phone falling to the 1X network to make a call. With Advanced Calling enabled, data will ride over Wi-Fi even though your phone is making a call over the LTE network.

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Re: Galaxy Note 5

smith6612
Sr. Member

This is normal. Please go to Settings > Advanced Calling, and opt into the service if you're not already opted in. Then, make sure HD Voice is enabled. From there so long as you're on LTE, the phone should have data service.

Alternatively, make sure your phone is on Wi-Fi. Apps that require data should still continue to work despite your phone falling to the 1X network to make a call. With Advanced Calling enabled, data will ride over Wi-Fi even though your phone is making a call over the LTE network.

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Re: Galaxy Note 5

Jvc1
Miembro

After a lot of research and help with Verizon Support, I now have wi fi calling on my Note 5.  It automatically switches to wi fi when encountering a poor signal, as in most of my home.  There are discussions about an icon showing the call is over wi fi, but I don't have one in my top status bar.  The wireless call icon does show up on the recent calls page where calls were made or received over wi fi.  Very nice feature.  I have been waiting a long time for this!  No more "you're cutting out" complaints while in my house.

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Re: Why does my signal cihange to 1x when I make a call?

Srrn
Miembro

I have same problem even after SIM card replaced! What the heck Verizon!

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