I have been trying for months to download and install the software update for my galaxy note 3 I currently have 4.4.4 running. The first download installed with no problem. The lollipop download starts installation then fails... Error code 402. I have done a factory reset and no change. It wouldn't bug me so much if it didn't re-download and prompt me to install every single day....I usually postpone it.... But I tried to install again today to no avail.