Verizon note 10 plus 5g is not capable of what the rep said. I screenshot the message

[vzw_customer_support]

We are excited for 5G as you are!  We currently don't have information as to when the Nationwide 5G will be available for the Samsung Galaxy Note 10+ 5G. We recommend keeping a close eye on this link for the latest updates https://www.verizon.com/support/samsung-galaxy-note-10-plus-5g-update/ Hope this information helps, let us know if there is anything else we can help with? - ChristianP_VZW

[vzw_customer_support]

In the screenshot provided above it indicates that Ultrawide (UW) also referred to as nationwide is not currently supported. Here is a link: https://www.verizon.com/support/samsung-galaxy-note-10-plus-5g-update/ to stay up to date with changes about your device, and when 5G UW is available. 

CheyenneS_VZW

[PWRSERGE112]

I say let's start a class action lawsuit. 

[Brykanst]

so do they not plan on fixing this issue at all... didn't realize verizon was the only provider to get phones with a outdated modem

[LazyRooster]

Verizon Agent
thanks. First thing that i noted was that your device is
not physically able to get the 5gNationwide network.
the S20 which came out a year later, they can. they
have the hardware that is capable of doing so. yours
predates that
It will have access to 5G UW when you are in one of
the areas where it is offered.
at present this is usually like downtown or sporting
arenas in the cities iti s in.
Happy to check the map for you to confirm you
you get 5g UW at this location. Are you at the home
address on file?
You
Should ireplace my device
*not upgrade
Yes
Verizon Agent
I would not because it would be the expense of
upgrading to a new phone for no real world benefit,
the 5gN network at present is only slightly faster than
the LTE network.
your area doesnt have 5G UW yet so that is why you
are not seeing 5gUW on the screen and see 4G/LTE
instead.
You

[vzw_customer_support]

We are unsure when the update for 5G Nationwide on the Samsung Galaxy Note 10+ will be available. You can check for updates using this link https://www.verizon.com/support/software-updates-5g-nationwide/. There are many benefits to 5G with lower latency your device will run smoother and faster. You can view all the details on our website here https://www.verizon.com/support/5g-mobile-faqs/. If you have any further questions or concerns. Please send us a Private Note, so we can further assist you.

[OPRLVR33]

The Note 10+ is a ginormous joke!  I stupidly trusted the BestBuy Geek mgr. when I was upgrading from my old Note8 (which was an AWESOME phone, but under Sprint)  Telling me this was "the next best to the Note8 (absolute lie) 

Nothing but garbage

[Fayban23]

To be totally honest the only reason the note 10+5g hasn't had an update is because we already paid for the service that wasn't provided......hence why they want you to buy the new phones!!!!!   HUSTLERS!!!!   I Have Been a customer for 19 years and never been messed up and not kissed like this!!!!!

[Verizonslame]

Still no 5G Nationwide for my Note 10+. They told me it would work in a few weeks a month ago. I'm reporting them to The Washington State Attorney General.

[Verizonslame]

Samsung didn't sell me the phone, Verizon did. Verizon advertised my Note 10 + as a 5G device, it's really not!