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Re: Verizon note 10 plus 5g is a scam
vzw_customer_support
Customer Service Rep
‎10-21-2020 02:24 PM

With any of the devices that are 5G capable, updates will be released so the true potential of the device and 5G speeds will be available. You can view upcoming updates for devices by clicking here: http://spr.ly/6608GARSs

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Re: Verizon note 10 plus 5g is a scam
kayleeates
Contributor - Level 1
‎10-21-2020 02:33 PM

Stop with the run around. You know that the page you directed me to has no information about the galaxy note 10 plus 5g. verizon has to do something for us who purchased this premium device. 

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Re: Verizon note 10 plus 5g is a scam
kayleeates
Contributor - Level 1
‎10-21-2020 02:37 PM

It is a terrible situation that in these most difficult times we have a company trying to do everything not to deliver what the device is supposed to do. The company advertised it as 5g where is the 5g?

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Re: Verizon note 10 plus 5g is a scam
vzw_customer_support
Customer Service Rep
‎10-21-2020 02:39 PM

Thank you for reaching out to us today, kayleeates! How may we help you? 

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Re: Verizon note 10 plus 5g is a scam
vzw_customer_support
Customer Service Rep
‎10-21-2020 02:53 PM

We always want to make sure our customers are able to take advantage of our latest technology, DocMurdock. Technology is always changing, and we work towards improving our services day by day. The device you have has a different configuration compared to newer devices as our 5G Nationwide technology was not released in 2019. We do offer options, and we see we are currently speaking with you through a Private Note. If you have additional questions, we can continue our conversation through there. DavidR_VZW

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Re: Verizon note 10 plus 5g is a scam
kayleeates
Contributor - Level 1
‎10-21-2020 03:00 PM

You can help me by giving me a realistic solution. I purchased a premium device that has an outdated X50 that does not deliver a 5g experience. Do not give me the run around give me a solution. 

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Re: Verizon note 10 plus 5g is a scam
kayleeates
Contributor - Level 1
‎10-21-2020 04:29 PM

There are only two supposed differences between the note 10 plus and the note 10 plus 5g they are price and 5g , that being said why would any sane person pay extra to get a  device that does not deliver a 5g experience. verizon do what is right and find the note 10 plus 5g owners a real solution. We are aware of the coverage area and the software updates available to other devices that allow them to experience 5g.

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Re: Verizon note 10 plus 5g is a scam
kayleeates
Contributor - Level 1
‎10-21-2020 11:59 PM

The galaxy note 20 ultra is a comparable priced device. That would meet all the 5g compatibility requirements. 

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Re: Verizon note 10 plus 5g is a scam
Stephanieisabel92
Enthusiast - Level 3
‎10-30-2020 01:48 AM

Verizon advertised 5g ready. When consumers purchased device we knew there was no 5g then. The issue here is that verizon advertise the 5g ready for when 5g became available.  Feeling scammed. Tricked into paying more for device vzw claimed would work. 

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Re: Verizon note 10 plus 5g is a scam
bgendo
Enthusiast - Level 1
‎11-12-2020 05:14 AM

Smells like a class action lawsuit. This is garbage!! At a minimum I'd like the difference refunded I paid for the 5G option. Cut the technology is always evolving garbage. You sold 5g phones under false pretenses.