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Verizon note 10 plus 5g is a scam

Novice

The note 10 plus is a scam. A money grab by a corporation. They put out a device they knew would not be compatible with their future plans for 5g just to say they were first. All the other carriers shipped X55 verizon used the outdated X50 that is not capable working with their nationwide 5g. I called verizon chatted with verizon was lied to saying nationwide would be supported by my device. That is absolutely not true because the X50 does not support DSS which is used by the new nationwide 5g. 

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Re: Verizon note 10 plus 5g is a scam

Miembro

You are correct: The 2019 Verizon Note 10 + 5G shipped with the X50 modem and chip. It was not ready for widespread usage. It is useless for the great majority of 5G customers. It only provides access to the Ultra band that is in less than 1% of the US. Let's try to get a reasonable solution from Verizon.

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Re: Verizon note 10 plus 5g is a scam

Did they offer a solution? This is bogus. Verizon should make it right. Ontop of this they still bill us every month yet Verizon does not respond to customers requests. 

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Re: Verizon note 10 plus 5g is a scam

Novice

No reply yet. 

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Re: Verizon note 10 plus 5g is a scam

Sr. Member

Wasn't aware Verizon made the phone and not Samsung, cool.

But seriously, be angry at the right target at least.

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Re: Verizon note 10 plus 5g is a scam

Novice

This particular device was made for verizon to be used on their network. verizon really needs you to defend them. Thank you for your help. 

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Re: Verizon note 10 plus 5g is a scam

Novice

It is the only note 10 plus 5g with the X50.

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Re: Verizon note 10 plus 5g is a scam

I just got off the phone with Verizon support. Asked what they options were for customers who bought Note 10 plus 5g in 2019. I explained the following;

1. I bought device directly  from Verizon in 2019 with trade in of an IPhone. 

2. I cannot pay my device off because I would be loosing my discount for trade in.

3. I recently upgraded my plan to the Verizon 5g access. 

Representative explained I had the following  options.

1. Pay off the note 10 plus 5g I purchased from Verizon in 2019, loose my discount, and pay the upgrade fee in order for me to obtain the note 10 plus 5g that is compatible  with Verizon 5g network. 

Thats all. 

I'm livit! Verizon does not porivide customers with what they need. Am I missing something here. I pay for the devoce monthly, have no past due bill, good history with Verizon and this is all I get? Bogus!!!! 2019 note 10 plus 5g is a scam!!!!  Period. False advertising. 

 

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Re: Verizon note 10 plus 5g is a scam

Miembro

You are correct: The 2019 Verizon Note 10 + 5G shipped with the X50 modem and chip. It was not ready for widespread usage. It is useless for the great majority of 5G customers. It only provides access to the Ultra band that is in less than 1% of the US. Let's try to get a reasonable solution from Verizon.

View solution in original post

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Re: Verizon note 10 plus 5g is a scam

Any 5g device purchased in 2019 but generally  speaking yes. 

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Re: Verizon note 10 plus 5g is a scam

I've tried. Their only solution is for customers to pay more, loose their discounts, and pay upgrade fee.