An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
Predator7
Specialist - Level 1
‎10-31-2016 03:38 PM

Yes but lots of Peoples are still using Note 7 here...........

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
rosannem_vzw
Verizon Employee
‎10-31-2016 06:22 PM

lowsaturn,

we want to be sure you are able to return your device. I am so sorry for the delay. I have sent you a Private Message so we can take care of this for you.

RosanneM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
lowsaturn
Enthusiast - Level 3
‎11-04-2016 09:43 AM

I responded to your private message several days ago and haven't heard anything back.

Also, anyone happen to notice that since the second recall was announced and users were told to power down and return their Note 7's, there haven't been any more reports of fires? Even though they estimate that half of them are still in use.

Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
MECHDILO
Enthusiast - Level 3
‎11-06-2016 12:25 AM

I was "lucky" the store accepted the return phone.

The "special handling recovery box" turned out to be a bubble padded envelope.

Now I'm dealing with refund and bill credit issues which I hope will be resolved by 12.31.16.

So keep trying maybe you'll be "lucky" too

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
lowsaturn
Enthusiast - Level 3
‎11-08-2016 08:46 AM

Its no been over a week since the Verizon rep contacted me for my info and getting my response. No answer, no box, nothing.

Two fire hazards still sitting in my home.

Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
josepht_vzw
Verizon Employee
‎11-10-2016 08:53 AM
lowsaturn

Your safety is our highest priority. Did you reach out to customer service on the phone or was it here on the forums?

JosephT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
lowsaturn
Enthusiast - Level 3
‎11-15-2016 07:40 PM

I reached out on the phone and here. A customer support initiated contact with me here and never responded.

Still have both my Note 7's. Still haven't receive a box to send them back.

0 Likes
Reply
An Accepted Solution is available for this post. Jump to solution.
Re: Verizon doesnt want my Note 7 back
mama23dogs
Legend
‎11-15-2016 09:05 PM

You got your refund already, I would drop the phones off, take a video as proof, and let Verizon figure it out. 

Ridiculous.

0 Likes
Reply