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Re: Verizon doesnt want my Note 7 back

Predator7
Novice

Yes but lots of Peoples are still using Note 7 here...........

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Re: Verizon doesnt want my Note 7 back

Empleado de Verizon

lowsaturn,

we want to be sure you are able to return your device. I am so sorry for the delay. I have sent you a Private Message so we can take care of this for you.

RosanneM_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon doesnt want my Note 7 back

lowsaturn
Miembro

I responded to your private message several days ago and haven't heard anything back.

Also, anyone happen to notice that since the second recall was announced and users were told to power down and return their Note 7's, there haven't been any more reports of fires? Even though they estimate that half of them are still in use.

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Re: Verizon doesnt want my Note 7 back

MECHDILO
Miembro

I was "lucky" the store accepted the return phone.

The "special handling recovery box" turned out to be a bubble padded envelope.

Now I'm dealing with refund and bill credit issues which I hope will be resolved by 12.31.16.

So keep trying maybe you'll be "lucky" too

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Re: Verizon doesnt want my Note 7 back

lowsaturn
Miembro

Its no been over a week since the Verizon rep contacted me for my info and getting my response. No answer, no box, nothing.

Two fire hazards still sitting in my home.

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Re: Verizon doesnt want my Note 7 back

Empleado de Verizon
lowsaturn

Your safety is our highest priority. Did you reach out to customer service on the phone or was it here on the forums?

JosephT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Verizon doesnt want my Note 7 back

lowsaturn
Miembro

I reached out on the phone and here. A customer support initiated contact with me here and never responded.

Still have both my Note 7's. Still haven't receive a box to send them back.

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Re: Verizon doesnt want my Note 7 back

mama23dogs
Líder Sénior

You got your refund already, I would drop the phones off, take a video as proof, and let Verizon figure it out. 

Ridiculous.

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