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Re: VZW late to the Pie Party for Note 9

JOSMON23
Miembro

Verizon, you must get these updates way before you actually push them out.  So why does it take so long to test and get it out in a timely manner?

Re: VZW late to the Pie Party for Note 9

darly
Miembro

I was going to also say, that if you would like,please delete my comments.

I looked and they come across not the way I meant them. But once again,

thanks for the explanation. I'd rather be safe like the representative said.

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Re: VZW late to the Pie Party for Note 9

THarbold
Novice

JODMON23 - It takes time for them to create the VZW-specific firmware that disables the native Samsung services (like Samsung Cloud, etc) so that VZW can keep trying to sell you their lame imitation of the same services to try to take another chunk of $$$ from you every month.

Re: VZW late to the Pie Party for Note 9

Jason08291973
Miembro

You took the words out of my mouth....

Re: VZW late to the Pie Party for Note 9

Jason08291973
Miembro

Canned response with a invalid link - Please treat you valued customers better then this.

Re: VZW late to the Pie Party for Note 9

jrh4054
Sr. Member

Jason08291973,  I have the same thought about the canned responses every time I see a VZW CS post.   You would think these people could come up with some different ways to answer us.  It gets old hearing them say how sorry they are about the trouble users are having and, as you pointed out, often including invalid links

Re: VZW late to the Pie Party for Note 9

kirkjohnla
Miembro

When your are the biggest fastest and more reliable ..why are you always last to the party??..Humm

Re: VZW late to the Pie Party for Note 9

Jason08291973
Miembro

It's because they are the biggest - they've gotten to the point where they just don't care when (or if) they get to the party.  Case in point they only posted a canned response to this thread and have not followed up.

Re: VZW late to the Pie Party for Note 9

Customer Service Rep

Darlene, I'm sorry to hear that you're having problems with the link we sent you earlier. The following link will take you to the Samsung Galaxy Note 9 Software Update page where you can review the latest software update. I apologize for any inconvenience not being able to access the website caused you earlier. https://www.verizonwireless.com/support/samsung-galaxy-note9-update/

 

JesusG_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: VZW late to the Pie Party for Note 9

darly
Miembro

It's okay. I still get this... (I'll just wait for the update to push

through) Thanks.An unexpected error has occurred

On Fri, Feb 8, 2019 at 8:56 PM vzw_customer_support <