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Samsung Note 9 Duo (SM-N9600) Support?

Sp33dMan
Miembro

When will Verizon support the Note 9 Duo?  They already support the other Note 9 models, dual SIM iPhones, and LTE4 only phones.  I am just looking to not have to carry 2 phones and do not understand why this phone is an issue for Verizon

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Re: Samsung Note 9 Duo (SM-N9600) Support?

davidh_vzw
VZ Employee Emeritus

I know what it’s like to carry 2 devices, Sp33dMan. It’s a juggling act to say the least. I’m interested to know more about the Samsung Note 9 Duo (SM-N9600). When you enter in your device’s IMEI into our Bring Your Own Device page what are your results?

  https://www.verizonwireless.com/prospect/bring-your-own-device/#/
(For quickest results choose the black “I’m not with Verizon” box on that page.)

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Re: Samsung Note 9 Duo (SM-N9600) Support?

Sp33dMan
Miembro

davidh_vzw,

El teléfono asociado con el Id del dispositivo que ingresaste no es compatible con la red de Verizon Wireless.

That is what I get.

Re: Samsung Note 9 Duo (SM-N9600) Support?

deloused
Sr. Member

The SM-N9600 model was manufactured by a Samsung with the hardware to operate on Chinese Mobile networks. It doesn’t have Volte technology hardware, nor access to LTE frequency bands 13 & 66 which Verizon’s network transmits. They could never support a device that isn’t capable of using their network. You can activate any device that was manufactured with compatible hardware technology however

Re: Samsung Note 9 Duo (SM-N9600) Support?

Sp33dMan
Miembro

deloused,

It does support all of the Verizon channels/bands, and does support voLTE:

http://phonedb.net/index.php?m=device&id=13891&c=samsung_sm-n9600_galaxy_note_9_special_edition_duos_td-lte_cn_512gb__samsung_crown

On Mon, Dec 24, 2018 at 11:10 AM deloused <forums@verizonwireless.com>

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Re: Samsung Note 9 Duo (SM-N9600) Support?

Ann154
Expert

It's not on the compatible list. Verizon Certified Unlocked Android Smartphones

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Samsung Note 9 Duo (SM-N9600) Support?

deloused
Sr. Member

No, it does not. If you read the ‘Data Integrity’ section on the link you provided it states the attributes were preliminary, and they were last updated on 8/19.

I’d recommend using a more reputable site for device specifications with newer informatio like this one- Samsung Galaxy S9 SM-G9600 - Specs - Phone More

or, if you truly believe that it’s is compatible just put an active Verizon SIM in that model, and it will work if it was.

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Re: Samsung Note 9 Duo (SM-N9600) Support?

Sp33dMan
Miembro

deloused,

The link you sent does not work.

On Mon, Dec 24, 2018 at 12:26 PM deloused <forums@verizonwireless.com>

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Re: Samsung Note 9 Duo (SM-N9600) Support?

deloused
Sr. Member

Yes it does, community links will work when you’re logged in to the Verizon website and click on it from there, but they aren’t accessible via email

Re: Samsung Note 9 Duo (SM-N9600) Support?

Sp33dMan
Miembro

This is the comparison of the Note 9 sold by Verizon and the model I have.

The SN-N9600 actually supports even more bands, so what is the difference

other than Verizon needing to add the IMEI to their supported list?

https://www.phonemore.com/compare/phones/galaxy-note-9-sm-n9600-512gb-vs-galaxy-note-9-sm-n960u-512gb/8671548

On Mon, Dec 24, 2018 at 12:32 PM deloused <forums@verizonwireless.com>

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