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Samsung Galaxy Note 8 Wireless Charging Stopped Working

chadindiana
Miembro

I purchased a new Samsung Galaxy Note 8 phone on release date, the first phone lasted about 1 month then the wireless charging stopped working. So Verizon sent me a replacement phone, and now about 1 month later, it has the same issue and can only be charged via USB cable.

Anyone else having issues with wireless or corded charging on their Note 8 mobile phone?

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Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

Community Manager
Community Manager

chadindiana

We don't want this to be an ongoing problem. Did you try using a different wireless charger?

Verizon_Customer_Support

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Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

jrh4054
Sr. Member

Sounds like you may have a bad charging dock.

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Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

chadindiana
Miembro

If you are referring to the charging dock built into the phone, no as

that's the wired cable charger and it works fine. If you mean the wireless

charging pad, then again, I will have to say that is not the issue because

I have several wireless charging pads in my home and in my cars, and none

of them are able to charge my Note 8 now, like they did previously, and all

the charging pads still charge our other phones.

I have been using an Otterbox case and a Mophie juice pack case, and I have

had issues with the Mophie. So I am trying to determine if that could be

the cause.

Anyone else had issues with Mophie juice pack wireless charging cases or

charging pads?

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On Mon, Jan 15, 2018 at 10:05 AM, jrh4054 <forums@verizonwireless.com>

Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

Ann154
Expert

The cases might be too thick to create a connection for the wireless charging to function properly.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

chadindiana
Miembro

No, because the case itself is built for wireless charging.

Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

Community Manager
Community Manager

We appreciate the steps you’ve already taken in troubleshooting, chadindiana. You mentioned you were working on determining if it’s the case itself that’s the issue. Have you been able to wirelessly charge the device without it being in any case? Have you replaced the Mophie case and / or is there an update on the outcome of your troubleshooting there? Is there anything that happens about a month into owning the device that you can think of, such as adding a new app or restoring it (in the case of the replacement)?

 

GeorgeS_VZW

 

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Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

chadindiana
Miembro

Unable to wireless charge the Note 8 phone inside or outside of any case.

Never wet, dropped, scratched, broken, or damaged in any way. And yes, I

powered the phone off/ on. No new apps, viruses, or software issues that

would cause this to happen. It seems to be a hardware defect. Perhaps

Samsung designed the phone incorrectly in how they built their wireless

charging into the phone. We all know what happened with the Note 7 phones

and their battery issues. Better engineering, design, and more testing by

Samsung might be a good idea.

Its hard for me to believe that I am the only Note8 owner who is having

issues wireless charging, and am now going on my 3rd Note 8 in about 3

months time.

My Galaxy S7 Edge phone never had a wireless charging issue.

Mophie says their juice pack case wouldn't cause this issue, but of course

they're going to say that, ha. Maybe it's both that are defective the

Mophie juice pack case and the Samsung Galaxy Note 8 phone. The Otterbox

wouldn't have any impact on causing this issue, so I am ruling it out.

Hopefully someone will find out soon, so I can stop replacing phones every

month, as its a huge inconvenience and very frustrating. When my defective

phones are returned, I hope someone is testing them to determine the cause

of the issue.

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On Wed, Jan 17, 2018 at 11:45 AM, vzw_customer_support <

Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

Community Manager
Community Manager

chadindiana, making sure all the features with your device are working properly is a priority. Please allow us to further investigate the details. We truly appreciate all the efforts you have taken to try to resolve this matter. Can you please provide us the make/model of the wireless charging pad you are utilizing? Also, please retest your device by removing the otter box case and place your device in safe mode http://vz.to/2rnzsQg. Please let us know if the same concern occurs with the wireless charging pad while your device is on safe mode.

 

SylviaT_VZW

 

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Re: Samsung Galaxy Note 8 Wireless Charging Stopped Working

chadindiana
Miembro

Already tried safe mode, and I have tried several wireless charging pads,

most of them made my Mophie, the vent mount, the desktop pad, and their

standard charging pad. And of course, I have removed the case, both the

Otterbox and the Mophie case and tried to charge the phone with no case on

it, and it still did not work.

I am 99% certain it is a hardware issue, so all these things you are having

me do are a waste of time.

On Fri, Jan 19, 2018 at 12:34 PM, vzw_customer_support <