The first real issue I've had with Verizon in years of being a customer. Recently upgraded to 2 Note 10s (for my wife and I) and traded in our Note 8s for the pre-order deal of $450. One was credited correctly, but the other they only gave $26 total for. So I chatted last (for an hour) night with customer service and they said it was because I didn't preorder...which I did, but had to exchange one Note 10 due to a defective screen so that phone was shipped after the release date. So she said it would be fixed...but today I get an email that states that the credit will only be $26 because it "wouldn't turn on". That is idiotic since the phone was flawless for 2 years & was used up until the day before it was traded in. I guess I'll be calling them again tonight...but does anyone else have these issues. I've never had a problem trading phones in until now.