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Poor cell service with Note 3
Terpalum
Enthusiast - Level 2
‎02-26-2014 06:35 PM

I Have the same issue. No signal in my home. I spent an hour on the phone with tech support after waiting 11 days for a resolution. The resolution is for me to pay $249.99 for a network extender. Are you kidding me? 14 years with Verizon. I pay them $231/month and they can't give me an extender? Beyond frustrated. Guess it's time to call AT&T.

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Re: Poor cell service with Note 3
pbradle9
Enthusiast - Level 3
‎02-26-2014 06:39 PM

Where do you live?

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Re: Poor cell service with Note 3
pbradle9
Enthusiast - Level 3
‎02-26-2014 06:45 PM

And - by the way - I manage US and Canadian communities for a big company and would be escalating your comment to multiple channels right now, with the end-goal of comping you an extender. I'm very intrigued to see if you get a public response. 14 years and $231/month are a lot.

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Re: Poor cell service with Note 3
LouK
Newbie
‎02-27-2014 06:16 AM

They gave me the same line.  After spending $299 on the phone and I been paying $139.00 a month and when I complained about not getting service in my office in Philadelphia in the University city area.  Often calls will go straight to voice mail.  the phone shows 2 or 3 bars and has a -102 db.  They checked it out and said that I needed to get a network extender for $249.00 in my office to boost the signal.  They claim that in three months they are going to improve the network at my location.  It's beginning to make me wish I stayed with Tmobile, at least I had service in my office where I spend a majority of my day. 

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Re: Poor cell service with Note 3
MyNote3Problems
Enthusiast - Level 3
‎02-27-2014 09:08 AM

The extenders will work if you have decent internet service. If you are in the boonies on crappy DSL, it's a waste of time. No one will be able to understand your call.

I have an extender but it's for emergency use. I get just enough signal without it to lean my phone in the window and talk on a blue tooth headset.

bad bad bad Samsung.

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Re: Poor cell service with Note 3
Terpalum
Enthusiast - Level 2
‎02-27-2014 01:42 PM

About 25-30 miles northeast of Baltimore. Verizon confirmed my house is in a variable signal area.

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Re: Poor cell service with Note 3
pbradle9
Enthusiast - Level 3
‎02-27-2014 02:14 PM

Do you work from home/have a business account? I would push for a free extender and they'd probably be more apt to provide it for a biz account. Otherwise, play the 14 years card and escalate until you get high enough up the ladder to get something done. If they won't give you something that is equal in value to one monthly bill (to assure that you pay dozens more), then they deserve to lose you as a customer.

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Re: Poor cell service with Note 3
Terpalum
Enthusiast - Level 2
‎02-27-2014 02:29 PM
I have home and business with Verizon. Business has no issues with service cause it's a flip phone. I tried the 14 years card last night but to no avail. I don't believe in yelling and getting loud with the person on the other line. It's not their fault. But being nice didn't get me anywhere so maybe that's what it will take.
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Re: Poor cell service with Note 3
pbradle9
Enthusiast - Level 3
‎02-27-2014 02:34 PM

Not saying be rude, just escalate. I agree about not shooting the poor messenger. But just politely ask to escalate up a level. Then do it again if you aren't getting anywhere. Eventually you'll get to someone with the permission levels to do it.

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Re: Poor cell service with Note 3
ajnevares1
Specialist - Level 1
‎02-27-2014 06:34 PM

Ah, so it is DEFINITELY just not me. I am in central Phoenix as well and experiencing the same exact issue. I run the speed tests often and get about the same speeds as you. If I am indoors, maybe 4/1.

Today was a first though. I work in central Phoenix as well and most times in my office on a good day, I would get about 8/5 but today, the upload speeds have actually been higher than the download speeds, and in some cases, it was even. That necessarily doesn't point to an antenna issue...the upload being higher than the download, but I never seen that happen on Verizon's network before. Something definitely going on. Wish I had another phone to test with.

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