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Phone turns off over and over with a full battery

Miembro

After my last Samsung software update my phone shuts off over and over again. It will not start until I plug it in. I called support and they had me reinstall the software via computer and the problem is worse. Any other suggestions. I got the phone on 10/31/14 and this phone has been awful since the first update. Thanks in advance for any help

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Re: Phone turns off over and over with a full battery

Asistencia al cliente

Thanks for reaching out to us. May we ask if the device continuously power cycles or remains on for a period of time before power cycling?
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