Yikes! What a snarl! As what the sayings goes, never trust a salesman. I tried to do my own research and found out that their promo for getting a Note 8 and trading in a Note 4 will really give us $240 compared to $480 if you trade in a Note 5. https://www.verizonwireless.com/wcms/reusable-content/offers/great-launch.html
There may be two parts to this.
The original promo for the Note 8 was half off and monthly payments of $20.00, however, that promo expired, I believe, on 24 September.
A customer can still trade-in a phone and the trade-in value results in a credit of a certain amount off per month depending upon which type of phone was traded-in.
I traded in my Note 4 and have a final $240 credit if I don't pay the 8 off ahead of time (as $10.00 off per month over 24 months but that ends if and when the phone is paid off)
Keep at customer service. Chat is your better bet as the phone version seems to have more issues with getting things corrected.
AQUATAILS, we want nothing more than to make sure you get the correct promotion. We are here to provide support. I have sent you a private message so that we can provide some personal assistance.
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