My Note 7 is sitting at the FedEx shipping Center 3 blocks from my home. I verified this with FedEx however they have stated that Verizon has a contract with them and they are not allowed to turn the items over. So although I have purchased a ridiculously expensive phone and Verizon has already been paid for it, they are refusing to let customers take possession until they say so. This will be my last device with Verizon.
My husband's phone was delivered today to our home. So I'm thinking that the "not allowed to turn the phones over" line is not true
Actually it is likely to be true but sometimes mistakes happen. The shipping process is not foolproof.