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Note 5 and Verizon Store Demo Mode

Nanbro271
Miembro

I just got a security threat saying my phone has a Verizon store demo mode app that is a threat risk.  How do I get rid of it and where did it come from?  I bought my phone new from Best Buy this year. This is the first time this has popped up on my phone.

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Re: Note 5 and Verizon Store Demo Mode

JACBAM77
Miembro

Mine was doing the same thing! I uninnstalled the Verizon Protection update and the "Verizon store demo mode" threat is no longer showing up. I then updated it again and so far it still isn't showing up that I have a threat. It's worth a shot for you guys. Did any of you find out why this is showing up as a threat in the first place? I couldn't even find a demo mode under my settings or installed apps or anything.

Re: Note 5 and Verizon Store Demo Mode

Manda76
Miembro

My phone is doing the same thing but I bought it new from Verizon store.

Re: Note 5 and Verizon Store Demo Mode

beilkd
Miembro

I chatted with verizon tech support this morning and they said they don;t have a fix for this. The only thing they suggested is a factory reset. I did that and the darn threat is still on the phone.

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Re: Note 5 and Verizon Store Demo Mode

LENNYEDGE
Sr. Member

did you try to use RECOVERY MODE RESET, INSTEAD OF MENU DRIVIN RESET, AND HAVE YOU TRIED CLEARING PARTITION CACHE TOO IN RECOVERY MODE/

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Re: Note 5 and Verizon Store Demo Mode

suejc0211
Miembro

I had the same thing this morning. I bought it new last year (Galaxy S6).  Would not let me Uninstall.

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Re: Note 5 and Verizon Store Demo Mode

MICSHO91
Miembro

I had the same thing happen to my Galaxy S6 last night?  Someone better come up with an answer?

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Re: Note 5 and Verizon Store Demo Mode

TottenKhamun
Miembro

Galaxy S6 here. Same as everyone else. Maybe unrelated, I'm seeing more battery use and frequent network disconnection. Bought new from Verizon last year.

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Re: Note 5 and Verizon Store Demo Mode

Slider16
Miembro

I have the Galaxy S6 Edge also.  I am having the same issue and it just started yesterday.  At one point the phone was really warm and the battery dropped down to 37% in less than an hour.  Then I noticed the security alert "Verizon Store Demo Mode" - Medium Risk.

I tried letting the security software remove it, to no avail.  Today the threat is still appearing, but the phone is normal temperature and is holding a normal charge.

I'm suspicious of this thing.    PLEASE HELP.

Deslizable

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Re: Note 5 and Verizon Store Demo Mode

JACBAM77
Miembro

Mine was doing the same thing! I uninnstalled the Verizon Protection update and the "Verizon store demo mode" threat is no longer showing up. I then updated it again and so far it still isn't showing up that I have a threat. It's worth a shot for you guys. Did any of you find out why this is showing up as a threat in the first place? I couldn't even find a demo mode under my settings or installed apps or anything.

Re: Note 5 and Verizon Store Demo Mode

Rang87
Miembro

This fix worked for me too, thanks!  I had the same problem with an s6 that just appeared this morning.  Stopped in the Verizon store, and their best solution was a factory reset or swap out the phone.  I never thought of re-installing the protection app.  Saved me a ton of work.  Great idea.

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