The local stores are absolutely ridiculous. I have been to 2 of them who each said that they have not heard about any replacements coming in. I showed them their own FAQ section on their website as well as the mass text that went out. The woman then had the nerve to argue with me saying that doesn't mean anything. It was at that point that I told her to get the manager out here. He was nicer but didn't know anything either.
that sucks!!!!!!!!!!!!!!!
Here is my order Status
Order placed09/20/2016
Order number 218xxxx
Products Samsung Galaxy Note7 in Silver Titanium 64GB
Status Processing
so when you said "As far I can tell Verizon and Samsung are doing excellent job with Note 7 recall process!!!" then that must mean the "Lazy" verizon reps that you are speaking of....that are directly dealing with customers are all part of this "excellent job"...really?
Sarcasm
You guys had me all scared, but I think Verizon is finally ready for this. Called in (of course was on hold for like 15min), and She was even surprised that it's all set up in the system now and easy to do. She even let me switch colors and said it'll ship tomorrow 😃
Actually all Verizon has done is copy and paste from Samsung. Multibillion dollar company and they copy and paste
My exchange experience (so far) was very painLESS. I initiated a chat from the VZW website. The rep researched the exchange process, initiated it via chat, I confirmed it via email, and order placed. The caveat which makes me nervous is I had to pay the taxes on the new phone. The rep said I would be reimbursed once the old phone is received. He didn't have that in writing to send me. So we will see.
My experience was awful today. They just got the Note 7s in today and I was the first one that they apparently did. After refusing to do my exchange because it was voluntary ... I felt like crap. I kept telling the guy it was recall and they had to replace it. He kept arguing with me and said no, it was only voluntary. After asking to speak with the manager... he finally went and got her... she said the same thing... I got so upset because here I am, I left work to go replace the Note 7, get there and now this.... I got up to get my purse, I am so mad that I am shaking... thinking in my head screw this.. I am going to AT&T. A friend of mine has AT&T and they are awesome to her.... I have always loved Verizon until lately. I have FIVE lines with Verizon.. been with them then years.... the manager said hold on, let me go call and see if I can get around this.... she comes back and they did exchange it for me. However.... the screen protector that I bought the same time I bought the original Note 7.. they would not replace.... the accessories in the box.... they took them.... I was in Verizon over two hours and missed two hours of work. BTW... I talked with the chat customer service and over the phone customer service and they both told me that I would get to keep the accessories in the new box as well as the old because it was Samsung's mistake and I would get a new screen protector due to Samsung was replacing those as well.... well, I was told in the store that it didn't matter what the customer service said on the phone or in chat. I did have a print out of the chat saying I could keep the accessories out of the old and new box and would get the screen protector replaced. They would not accept that. So basically I learned today, I do not want to deal with Verizon longer than I have too.
Call them back. I got mine reordered today around 1 o'clock after another round of calls to the two corporate stores within a 50 mile radius with no success and same stories as before and said as I saw they were available online again, how would we go about exchanging it online. My rep, Brian, said "well you are within the worry-free return period" (yeah, right) and I could perform the exchange online. I asked if he could walk me through it and he said, "I could just do it for you if you like?" YES PLEASE!!! And yes, I had to pay for it just like it was a new device, but will be refunded when I return the original, which I didn't have a problem with. It has already shipped and will be here Thursday, in all her Blue Coral glory! At last this debacle is nearing the end. No word on my $25 credit but I'll take that up later. Have been a Verizon customer for over 20 years and have had more communication with them, mostly disappointing, during the last 20 days than all 20 years combined. I will definitely rethink my wireless options once my Husband's contract is up if not before.
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