Re: NOTE 7 RECALL EXPERIENCE???
jodils
Enthusiast - Level 2

Who is and where us Amaxx?  But I don't want to buy another phone I want my replacement. I should not have to pay taxes ...restocking...or activation fees because of Samsung's battery partners mess up. Personally the cell companies should have had to give Samsung our info and Samsung should have done all the contacting and shipping of the new phones to us with a prepaid box for return of the old one after new one is activated all at SAMSUNG'S EXPENSE! These phones aren't cheap! And either are the damaged and possible damages!

Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

Cheap? We are talking about $1000 Phone but sadly Verizon and Samsung providing very bad unprofessional services!!!

Re: NOTE 7 RECALL EXPERIENCE???
MAXSMOM382
Enthusiast - Level 3

As far as I am concerned Verizon has done a horrible job on the NOTE 7 exchange. I have been a Verizon customer for 18yrs and they have been far from helpful. I still have my potentially dangerous device despite numerous phone calls TWENTY NINE to be exact and have logged 614 min or 10HRS AND 14MIN of my life on the phone over this recall. I have posted 6 messages on here and visited the local Verizon store a dozen times yet I still have my device. This forum is a sham. Verizon will post a nice response to make the public think they are helping you but NO call back ever occurs.Phone representives promise to get back to you but that never happens. Verizon's handling of my account has been SHAMEFUL. If anyone from Verizon actually reads this than please pull my call logs and listen to my calls you "RECORD FOR TRAINING PURPOSES ". You obviously need to revisit training on good customer service.

Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

I am agree 100%

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Re: NOTE 7 RECALL EXPERIENCE???
Predator7
Specialist - Level 1

I am wondering if anyone receive the credit of $67? Verizon that charged tax for replacement Note 7?

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