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My Galaxy Note 4 is completely dead...

bloogle
Miembro

Is my Galaxy Note 4 dead? Black screen – won't charge or turn on.  Since it appears to be dead, I can't get it to do a soft reset, hard/factory reset. Tried removing the battery and waiting, discharging the phone by holding in the power button, and even bought a brand-new battery which I fully charged overnight in an external charger and there is no response. The little charging light at the top left corner never comes on. Even tried doing all this with the SD card and SIM card removed. I also tried charging from a USB port on my computer and did receive a connection tone from the computer but the phone still did not charge and does not show in Explorer. Is there any hope and can it be repaired, or does it pay? I love the phone. Many thanks in advance.

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Re: My Galaxy Note 4 is completely dead...

Customer Service Rep

You have certainly put a lot of effort to get this working, bloogle! You mentioned trying to do a hard reset. Were the steps you attempted the ones found at this link: http://spr.ly/6586DN4Gq? If these steps still do not work, it will be time to look into replacing the phone.

Nicole_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My Galaxy Note 4 is completely dead...

bloogle
Miembro

Thanks for the reply, Nicole. However, the phone is completely dead, not

just frozen, and I can't get it to power up at all to the point where I

could even try a factory reset. I assume it's a hardware problem so there

is nothing I can do, and as much as I love the phone – it was a workhorse –

I think I will need a new one.

Thanks again. Bob

On Tue, Oct 2, 2018 at 3:26 PM vzw_customer_support <

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Re: My Galaxy Note 4 is completely dead...

Customer Service Rep

It's extremely worrying to see that you're not able to perform a factory reset on your device because it is completely dead. We understand that you might be interested in getting a new device; however, we want to make sure that we provide you with all the available troubleshooting steps in order to try to fix this issue.

Please click on the following link, so you can access our Troubleshooting Assistant in order to troubleshoot your device. https://www.verizonwireless.com/support/galaxy-note-4-troubleshooting/#/main/device/&SMN910VZKE&8588...

We've also attached a link that will provide you with a list of our available devices in case that you're interested in getting a new device. https://www.verizonwireless.com/smartphones/

 

Geovann_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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