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My certified pre-owned Galaxy Note 3 downloaded the update last night and I installed it earlier this morning (Jan 13, 2015). After it installed and rebooted it would not connect to any cellular network. Cycling Airplane Mode seemed to get the voice connection to work, but not data. Restarting the device sometimes breaks the voice connection and I have to cycle airplane mode again. I've also noticed that it now seems to take a lot longer to power off. Is there anything besides a factory reset I might try?
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My phone automatically backups regularly. Tried a factory reset, device
could not connect to mobile network upon reboot. On a whim, I tried
restarting without my 64GB Sony Class 10 UHS-1micoSDXC (SR-64UY) card,
phone worked perfectly. I reinserted the card, copied the contents,
formatted it, and moved the contents back. I rebooted the device, just to
make sure, and it failed to connect to the mobile network. Unmounted and
removed the microSDXC, rebooted the device, works perfectly, reinserted the
card. It seems that this new update has a bug when booting with a Sony
64GB Class 10 UHS-1micoSDXC (SR-64UY) card. Work around is to boot without
the card and insert it after it is powered on.
On Wed, Jan 14, 2015 at 9:14 AM, Verizon Wireless Customer Support <
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I am experiencing the same issues. Nothing I have tried has worked either.
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Eric_Potter,
We're definitely sorry to hear how many issues you're having with the phone! That needs to work. Have we tried removing the battery and SIM card and reinserting that? Can we check under settings>data usage to make sure mobile data is showing as on with no limit? If both of those are set, a factory reset could be worth trying but there are definitely things to try first.
AndrewT_VZW
Follow us on Twitter @VZWSupport
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I too also I'm having problems my internet was good before the update please FIX the issue. my voice calling quality seems to be degraded with eco's
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Confirmed mobile data enabled with no limit. Removed battery, microSD, and
SIM. Let sit disassembled for about five minutes. Reassembled, powered on,
and now it does not connect to voice network, like I said in original
post. Thankfully, Wi-Fi works.
On Jan 13, 2015 4:45 PM, "Verizon Wireless Customer Support" <
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I see your a potter your self good thing I got potter on the inside lol 😉 ya I just checked all settings and are good standing. I dont now if the has to be a resaet for Verizons end but I did what you ask with positive out come ...... sometimes I think that everybody that's updating this still updating and the system's taking time to talk about until everybody's fully updated and then the system can handle it is there any other things you can do to help my situation out just did a factory reset as wellit hard reset
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I have service it just seems too have degraded after update voice call scene Gergely and echoesand 4G LTE seems sporadic with connection not consistent
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Eric_Potter,
I'm glad to hear your wi-fi is still working but we want to make sure everything is. With that continuing, it may be worth trying a factory reset. Do you know if your device is backed up to the Verizon Cloud or any other option? If not you can definitely run that application to back up over wi-fi. Once that is done we can try the reset which should absolutely solve this. http://vz.to/1DZ9bmW
AndrewT_VZW
Follow us on Twitter @VZWSupport
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My phone automatically backups regularly. Tried a factory reset, device
could not connect to mobile network upon reboot. On a whim, I tried
restarting without my 64GB Sony Class 10 UHS-1micoSDXC (SR-64UY) card,
phone worked perfectly. I reinserted the card, copied the contents,
formatted it, and moved the contents back. I rebooted the device, just to
make sure, and it failed to connect to the mobile network. Unmounted and
removed the microSDXC, rebooted the device, works perfectly, reinserted the
card. It seems that this new update has a bug when booting with a Sony
64GB Class 10 UHS-1micoSDXC (SR-64UY) card. Work around is to boot without
the card and insert it after it is powered on.
On Wed, Jan 14, 2015 at 9:14 AM, Verizon Wireless Customer Support <