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IS ANYONE ELSE GETTING A ERROR MESSAGE WHEN UPDATING TO 4.4

BiggRobb
Miembro

MY PHONE WILL DOWNLOAD THE UPDATE,BUT WONT INSTALL IT. IT STARTS AND ABOUT 20-30% INTO TH INSTALL IT STOPS AND SAYS ERROR AND REBOOTS. I HAVE TRIED TO DO THIS VIA DATA & WIFI AND IT KEEPS DOING THE SAME THING.

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Re: IS ANYONE ELSE GETTING A ERROR MESSAGE WHEN UPDATING TO 4.4

Community Manager
Community Manager

BiggRobb,

Sorry to hear the update is not installing. Are you attempting to update an app or the operating system? Try powering it off and removing and reinserting the battery: http://vz.to/1mLpkIL .

Next with the device powered off, press and hold the Botón Home (located at the bottom) & Botón de subir volumen (located on the left edge). With the Inicio y Volumen botones pressed, press and hold the Botón de encendido (located on the right edge) until Samsung logo appears then release all keys.  In the recovery menu select wipe cache partition. (Utilize the volume buttons to highlight and the Power button to select.) Once completed, Select reboot system now. Once the device powers back on dial #832 to connect to the network. Re-attempt the install and let us know how it goes.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: IS ANYONE ELSE GETTING A ERROR MESSAGE WHEN UPDATING TO 4.4

Sweetwater56
Miembro

What update is this?

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Re: IS ANYONE ELSE GETTING A ERROR MESSAGE WHEN UPDATING TO 4.4

Community Manager
Community Manager

BiggRobb,

Sorry to hear the update is not installing. Are you attempting to update an app or the operating system? Try powering it off and removing and reinserting the battery: http://vz.to/1mLpkIL .

Next with the device powered off, press and hold the Botón Home (located at the bottom) & Botón de subir volumen (located on the left edge). With the Inicio y Volumen botones pressed, press and hold the Botón de encendido (located on the right edge) until Samsung logo appears then release all keys.  In the recovery menu select wipe cache partition. (Utilize the volume buttons to highlight and the Power button to select.) Once completed, Select reboot system now. Once the device powers back on dial #832 to connect to the network. Re-attempt the install and let us know how it goes.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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Re: IS ANYONE ELSE GETTING A ERROR MESSAGE WHEN UPDATING TO 4.4

dgjdjl
Miembro

When did they send an update.   Because I havent received anything from Verizon.   I still have the 4.4.2

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Re: IS ANYONE ELSE GETTING A ERROR MESSAGE WHEN UPDATING TO 4.4

Community Manager
Community Manager

dgjdjl,

Great question! No worries! Your software is up to date. There has not been an additional update since the May release. As the previous poster had referenced 4.4, I presume that is either the 4.4 version of an app or the May 2014 update that you have currently. We are awaiting further clarification.

You can keep up to date with when updates for the operating system become available here: http://vz.to/1xo7nDL .

BrianP_VZW
Follow Us on Twitter @VZWSupport

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