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I just got my Unlocked Note 9 from Samsung directly and its not compatible... sigh.

Lupusnox
Miembro

I got the verizon sim card with it, and have tried to activate the phone, however the device isn't showing to be compatible to the service. When can I expect this to be fixed?

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Re: I just got my Unlocked Note 9 from Samsung directly and its not compatible... sigh.

Ann154
Expert

No one on this community forum knows when.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I just got my Unlocked Note 9 from Samsung directly and its not compatible... sigh.

Community Manager
Community Manager

We know you are eager to get that Note 9 working, Lupusnox. I have sent you a private message so we can best assist.

Nicole_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I just got my Unlocked Note 9 from Samsung directly and its not compatible... sigh.

Community Manager
Community Manager

We certainly want you to be able to use your new unlocked Samsung Galaxy Note 9 with our network, Lupusnox. To clarify, are you receiving an error message when attempting to complete the activation of your Note 9? If so, what exactly does the error message say? Have you tried activating an alternate SIM card? What happens when you enter your Note 9's IMEI number via the link below? We appreciate any additional details.

http://spr.ly/6585Da2DV

LauraF_VZW 

Follow us on Twitter @VZWSupport

If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I just got my Unlocked Note 9 from Samsung directly and its not compatible... sigh.

Rik357
Miembro

Amazon Customer Review by King on 9-12-18: "The phone is Unlocked, but the Verizon system does not always recognize the IMEI number. I went to the local Verizon store, and the computer would not allow the employee to start the process. I went home, contacted Amazon about the issue, and was set up with a replacement. As I did more research on if even a replacement would work, I found a link on the Verizon Support Site where you can manually enter an IMEI number and it will tell you if it is compatible. I did, and was told my phone was a perfect match. I went back to the store and passed this on to the employee. He tried two more times, both bar code and manually entering the numbers. No luck. He suggested that since the online support site said it was good, maybe dialing *611 and speaking with a tech would help. This was a good suggestion. I explained the situation, gave the tech the IMEI code, and off it went. There were several more steps, one involving the serial number of the SIM Card that would be going in the new phone, but he was able to input the phone in the system. About 25, 30 minutes later, it was all done. I hurried back to cancel the replacement phone. Very good customer service from both Amazon and Verizon."

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