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jmcolter, I am in the same position as you. It is difficult but your safety is our number one concern. With the uncertainty of when or if another Note device will be made getting it exchanged is your best option. Have you had a chance to look at our Pixel devices as most Note7 users are leaning in that direction? Google Phone | New Google Phone | Verizon Wireless.
AlbertoR_VZW
Please follow us on Twitter @vzwsupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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I don't think they know what there doing really. I asked the same Question last night and got the same answer. Today I get on some forms talking about this and people are saying they already got their credit and were told to keep the phone a box will be sent to you to ship it back to Samsung and they walked out the store with a new phone and the Note 7.
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AlbertoR_VZW,
I have looked at the Pixel devices and find them to be lacking. No IP68 water and dust resistant rating, no expandable SD memory options, and an unappealing aesthetic design IMO.
I do not want an Apple device as a switch to iOS would be an utter pain given that I am rather invested in Android in term of accessories and the overall Google ecosystem.
The only remotely close option is the Galaxy S7 Edge, but I have reservations about getting locked into a two-year contract with a device that, A: I never really wanted in the first place, and B: a device that will most likely be obsolete and replaced by the S8 / S8 Edge in five months.
To be frank, I would have never upgraded and moved away from my Note 4 if the Note 7 was never an option. I upgraded expressly for that device.
Here's what I would be willing to deal with:
Taking a replacement Galaxy S7 Edge while still keeping my upgrade eligibility so that I have the option to upgrade to a device that I may actually want before the two-year agreement is up, be it when the S8 models come out of if/when the Note 8 is released next year. I don't believe that is too much to ask for given the situation. I honestly don't mind paying for the device if I can upgrade as soon as something I actually want becomes available, without incurring additional costs, fees, or penalties. I simply don't want to be stuck with a device that I would not have purchased if this would have never happened. I believe many other Note 7 customers would agree.
Samsung and Verizon need to make this right. The current plan of action offered by both companies is not doing that.
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LISHRODRIGUEZ, we can definitely assist you with that assurance. Here's everything you need to know: Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless
EbonyR_VZW
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Jmcolter, I'm with you 100%. I absolutely loved my Note 4 and had no desire to upgrade until the Note 7 was announced. There are no other "currently available" phones I'm interested in, including the S7 Edge. The only phone I have any interest in is the LG V20, which Verizon has announced it will be carrying. They have not announced a release date yet but the other three major carriers are releasing it on 10/28 (AT&T currently has it up for pre-order and T-Mobile has it listed as coming soon). If Verizon forces me to return my Note 7 before I can purchase the V20, I'll likely look at other carriers since they'll have it in a couple of weeks (I'm not under any kind of contract). I know the recall isn't Verizon's fault but I'm not going to get stuck in a two year payment plan for a device I don't want. This really makes me wish I hadn't traded my Note 4 for this "pocket-bomb" as I've heard it called.
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Hello ebonyr_vwz,
I have reviewed your FAQs but I'm still not clear as to when I will receive the credit and if this will also include the chargers that are no longer usable. I understand that the cases and screen protectors may be a bit more clear cut, but I'm concerned that the chargers may be listed under a more generic code so I won't get refunded for them. I spent over $100 on chargers alone.
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I'm also considering a carrier change. I have 7 phones on my account and mine is the only note 7. However, losing money on accessories whether 3rd party or not is ridiculous. I do not think we as loyal customers should be treated like this and made to feel "blackmailed."
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I took my accessories and the receipt to the store where I purchased them from this evening and the associate gave me a refund using the same payment method that I used. I received the money right away. That would be your best option so you are not losing any money.
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I had tried that initially but the store refused, saying the credits will be issued through the system, the same as the Upgrade fees and taxes on the Note7s. I could try it again but am frustrated with the lack of clear answers. Experiences vary from location to location and this makes for an awful experience for consumers.
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LISHRODRIGUEZ, I can understand your concern. I do want to help you with this. I can confirm that travel chargers and car chargers purchased from us are included in this refund.
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