How do I get the samsung $25 credit?

[tc2013]

Hi Verizon forum staff,

I have successfully exchanged my phone earlier today; however, I didn't receive any notification about the $25 credit and whatnot.

Can you help instruct on how I can get the $25 credit?

Sure I would like my Verizon bill credited instead of buying more cables and stuff.

Please advise.

Thanks.

[Predator7]

Mine was automatically credited by Verizon, log in to your account to see credit apply or not?

[kathy65793]

I got the credit back for paying the taxes again but nothing on the $25. credit for the phone maybe next month don't want to bring that bill to much huh Verizon?

[dja2k]

I went to exchange my Note 7 last week and I didn't get the $25 credit either nor did they offer me a $25 credit towards accessories or a gift card.  I read around that some stores aren't even offering the credit to customers, what gives Verizon?

[Predator7]

Call Verizon 800-922-0204

[habana]

I got my replacement a couple of days ago after they charged me for the replacement again and was told that they will reverse the charge when they receive the recalled phone back. I called for a label to return the phone because they did'nt provided one.

After I received the label and mailed the phone, i receive a text telling me to wait for an special box to return it. Sorry too late. The representative was not aware of the $25 so she could't do anything. I know that my next fight is going to be for the credit.