You dont have the LG v20 . You wont have any iphone 7 plus phones till late nov-dec. What the heck are we supposed to upgrade to? You have any flip phones you want us to upgrade to? This is the dumbest thing ive ever seen. Verizon is worse then Frontier.
So get a refund. This is hardly Verizon's fault, anymore than it is ATT, Sprint or T-mobiles fault. I always have at least one old phone to tide me over, just in case.
Don't upgrade at all, wait............
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"Just "return it" really...how is that...Verizon hasn't sent out the boxes REQUIRED for shipping by the shipping services. So in your informed opinion how long should someone wait for this...while having a potentially dangerous device.
Second this is also carriers responsibility as well. We are Verizon customers and they are Samsung customers. All carriers are going to be compensated for their costs by Samsung. We want Verizon to be able to give us the opportunity to get a device that is actually comparable not older technology.
Please think about your responses to people who are having a horribly different time with this .
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Message edited by Verizon Moderator
Right on ROYEVE47. Us note 7 people are getting hosed big time.
Thank you...we really are and we have every right to be upset and disappointed!
You're right that Verizon's not at fault that Apple didn't manufacture enough phones. You're right that Verizon's not at fault that this phone had a recall. However, they do have a responsibility in that they are a retailer of this phone. It is not our fault as a consumer. I personally edged up on my Note 4 paying 75% of that phone and then sending it to Verizon. I'm out the phone and the money. I didn't mind that for a phone that I wanted (Note 7). I don't have any backup phones because I've donated my old phones to different charities except for this last phone that I sent to Verizon. Now, I have to return this phone to get a phone I don't want and I have to keep it for 2 years now. Come on Verizon. What happened to that honorable company I came to about 20 years ago? The company that I referred to at least 25 people? Verizon at minimum should honor the annual upgrade! Verizon is at fault for not releasing the LG V20. Verizon is the ONLY major carrier that hasn't announced a date for the LG V20. You're right that Verizon is not at fault for the phone being recalled. However, Verizon most definitely is at fault as a retailer of this device! They are handling these recalls absolutely horribly!!! Their customer service representatives are giving people so many contradicting statements that it's getting really ridiculous and sad. I keep hoping that I see the LG V20 listed on their website. I keep hoping that I see the S7 edge, Pixel XL, or LG V 20 with an annual upgrade printed on their website. I'll keep hoping for a little longer.
I totally agree with what you have said. No it is not Verizon"s fault that some of these devices have been faulty. But to simply ask us to use the upgrade that was given back to us on your new google pixel phone (that you are pushing hard), or the 7-8 month old s7 edge or iPhone 7 plus is ridiculous. Verizon, you tell me how it is fair to take our annual upgrade away for something that was not our fault. That's not honorable at all. My other gripe is the fact that you are going to charge us for keeping the phone if we choose. Excuse me!! But I am pretty sure that Samsung is going to pay you for every phone that you sold. Overcharging us consumers is not the way to go. And to force us to pick something we don't want is out of the question.
Alot of us had to turn in our old phones to you in order to upgrade. We don't have spare devices. An to continue to tell us that we may upgrade at anytime we just have to pay the rest of the phone off is crazy to. I know I speak for a lot of us to when I say We do not have $600-$800 laying around.
You have got to come up with better options here. bottom line, That is something that you can control.
sll1313 wrote:
You're right that Verizon's not at fault that Apple didn't manufacture enough phones. You're right that Verizon's not at fault that this phone had a recall. However, they do have a responsibility in that they are a retailer of this phone. It is not our fault as a consumer. I personally edged up on my Note 4 paying 75% of that phone and then sending it to Verizon. I'm out the phone and the money. I didn't mind that for a phone that I wanted (Note 7). I don't have any backup phones because I've donated my old phones to different charities except for this last phone that I sent to Verizon. I do wish some accommodation would be made for those who traded in phones. Like first pick of Note 5 at cost (not retail)
Now, I have to return this phone to get a phone I don't want and I have to keep it for 2 years.
You are not stuck for 2 years if you use device payments. You are allowed to pay off and sell at any time and buy a different device. With no stylus phone available, buy a cheap stop gap phone, take your $850 and spend half on a Nexus 6p. now. Come on Verizon. What happened to that honorable company I came to about 20 years ago? The company that I referred to at least 25 people? Verizon at minimum should honor the annual upgrade! Verizon is at fault for not releasing the LG V20.
The V20 will be available after the 21st. As with all other carriers. Verizon didn't get a preorder, just like ATT didn't get Pixel preorder, but will still have the phone. FYI! If you must spend top dollar on a phone the Pixel XL would be a great choice. Verizon is the ONLY major carrier that hasn't announced a date for the LG V20. You're right that Verizon is not at fault for the phone being recalled. However, Verizon most definitely is at fault as a retailer of this device! They are handling these recalls absolutely horribly!!! Their customer service representatives are giving people so many contradicting statements that it's getting really ridiculous and sad. I keep hoping that I see the LG V20 listed on their website. I keep hoping that I see the S7 edge, Pixel XL, or LG V 20 with an annual upgrade printed on their website. I'll keep hoping for a little longer.
Annual upgrade with trade in takes back a phone you paid 50% on and resells it for 75-80% of the original price. It's organized theft. The Samsung GS6 is 18 months old and still selling for over half its original price. The GS7 is still selling at full retail.
Back to the V20. The previous 3 LG phones have all had the same fatal hardware flaw and LG failed to fix it. I would be very reluctant to buy anything from LG.
also, the LG v20 looks like poo. Nowhere close to the ascetics or hardware features of the Note 7
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