They may be on the brink of going out of business. My phone broke so their automated message sends me a text message (LOL) on the phone that does not work and they ask me to follow the link. Did they outsource their service to some manual or something. Yesterday i opt for the call back LOL still waiting for that call now i have both the chant and phone for 45 minutes playing music.
I am getiing ready to jump ship here after 5 years OH come to find out like the fool I am have been paying $15 a month for insurance that is useless. If you cannot repair your phone or talk to someone why get insurance.
We value your time, and we would not want to see you leave us. It's our priority that we clarify all your concerns regarding the process to get your device replaced or repaired. We've contacted you via a private message for additional assistance.