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Group Text Issues

TranceGoD
Miembro

Hola,

I have been having a lot of issues with group texts.  I have tried everything in the book to fix this and nothing has worked so far.  I have

1. Factory Reset My Phone

2. Tried Message +

3. Tried Pulse SMS

4. Put on Airplane mode on & off

5. switched from Wireless to cellular

Nothing has helped so far.  I found a very similar thread in Verizon discussion with people have the same exact issue.  However it's strange to me that discussion was closed and I am unable to further follow the resolution if any to this VERY, VERY serious issue.

Recent discussion thread

MMS broken again, Galaxy S8+

I ham having same identical issue with my Note 8 as these people are with Galaxy S8 and 9.  I have exact symptoms and it's ONLY in group texts.  I will text group of friends and all the sudden my texts will stop sending and I'll get stuck with sending..... then I know my MMS has frozen.  After about 5-10 minutes I will get 15 even 20+ texts back to back trying to catch up on all that I have missed. 

My observation indicates that this does not duplicate on single person to person texting.  I can text anyone just fine no matter iPhone or Android. So this issue is SPECIFICALLY isolated to group texting.  While thread above indicated Verizon will work with Android and Veirzon developers I have had zero luck in finding as to what has been found so far on this topic?

I been a valued Verizon customer for many years and this might be what will push me to switch providers if it's not resolved.  Us Verizon customers pay more money for better service and we know it.  But, this is not good service and it HAS to be fixed. 

Please let me know the latest update on this critical issue that many of us are reporting.

Gracias,

Haikaz

Labels (1)

Re: Group Text Issues

bearone21
Leader

so what are the issues?

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Re: Group Text Issues

I am having the same problem.  What happens is I'll be texting away and receiving messages in a group text.  Suddenly, I can't send a message in that group, and all of the messages from other people are not coming in the group text.  Each individual message is stuck in a "downloading" state outside of the group text and in each individual sender's texts.

For example, Bob, Bill, Joe, Rick, and I are texting away in a group text.  When the problem happens, I no longer receive any messages.  I back out of the group text, and I have 5 messages from Bob, 2 from Rick, 8 from Joe.  I open Joe's text thread on my phone, and the 8 messages from him are all "Downloading".

I have no issues texting individual texts to people, or even in other group threads.  When I restart my phone, suddenly the group text is full of all the previously "downloading" texts.

 

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Re: Group Text Issues

Community Manager
Community Manager

I can see how this is a hassle for you when trying to send a text message in a group. With regard to messaging others in a group message, what kind of phone are you using? Also, are you using the standard text application or a downloaded one?  JasperM_VZW

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Re: Group Text Issues

Pwalowen
Miembro

I have the same problem. Been driving me nuts. I have an s8 latest update. It seems to have started after the most recent update a couple of months ago. What the heck. Very frustrated.

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Re: Group Text Issues

Pwalowen
Miembro

Is there any resolution or any way to fix this thank you

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Re: Group Text Issues

Community Manager
Community Manager
Pwalowen, we always want your messaging to be working properly. May we ask what messaging application you are using? Have you tried using a different messaging app? If so, which ones? 

 

ChristineK_VZW

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