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Google lockedmy account and still cannot use phone after factory reset and the full wait time

Sskog
Miembro

Locked Note 8 by google

Cannot remember  the  old passwords  we did a factory reset and waited the full amount  of  time  before  trying again. Nobody at store or tech support  can help now what?????

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Re: Google lockedmy account and still cannot use phone after factory reset and the full wait time

deloused
Sr. Member

Factory resetting won’t bypass the security lock, you would need to sign back into the previous account on the device. You can try resetting the password for the account on the Google website  with the security question processes from when the account was initially setup, or request personal assistance from Google Tech Support by filling out this form- Request to restore your Google Account - Google Account Help

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Re: Google lockedmy account and still cannot use phone after factory reset and the full wait time

Community Manager
Community Manager

Sskog,

 

 

I’m sorry that you’re locked out of your phone. Making sure you get back into your phone is super important & we want to do everything we can to help. Samsung has implemented a security feature that will lock you out of your phone for 24 hours when new passwords haven’t fully verified within that time frame. (http://bit.ly/2iOqtAP) Did this link https://support.google.com/accounts/contact/disabled2 our community member provided help at all?

 

Deloused, We appreciate your helpful link!

 

 

AliciaS_VZW
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