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Re: Fitbit Flex no longer connecting after update

Community Manager
Community Manager

I regre don't support 3rd party app. we recommend reaching out to the app developer.

JosephT_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Fitbit Flex no longer connecting after update

Miembro

Same issue. I've tried everything

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Re: Fitbit Flex no longer connecting after update

Miembro

I've done all this. It's something in the update

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Re: Fitbit Flex no longer connecting after update

Sr. Member

RDAsketes wrote:

Yep I'm having the same with with my VivoFit 2 and Samsung Note 4 as well as my wife with her VivoFit 2 and Samsung Galaxy S5; the issue started occurring right after the most recent update.

Note 4 software version: N910VVRU2CQF2

Android Version: 6.0.1

I spoke with Garmin and they said that Verizon's most recent update has changed something with a data transfer protocol. There is no ETA on a fix.

Very disappointing that this was not caught at a quality gate.

Things I've tried to do to resolve it:

Clear app cache/data

Uninstall / reinstall the Garmin Connect App

Turn Bluetooth on / off

Turn airplane mode on / off

Unpair the device (now I can't pair it again!)

Fitbit techs are also working on it. Hope Samsung and/or Verizon is doing so too!

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Re: Fitbit Flex no longer connecting after update

Miembro

@JosephT_VZW, it's unfortunate that things like transfer protocols aren't communicated to larger applications ahead of time. It's just an unfortunate and poor customer experience, that's all.

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Re: Fitbit Flex no longer connecting after update

Miembro

I messaged fitbit and the said they are aware of the issue and working on it. Meanwhile Verizon techs are concerned if Ive tried shutting off my phone or if I leave it charging all night.

They had me try to pair over 4G

Reset my network connnections and run two health checks. Also suggested force stopping the app.

So far nothing...

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Re: Fitbit Flex no longer connecting after update

Sr. Member

There's no doubt that something in the recent system update has basically disabled syncing of Fitbits and apparently some other devices too. It's being widely reported on the Fitbit forums as well. This means that, while tech support are required to put us through all these troubleshooting steps (including "pairing over 4G," which to me doesn't even make sense), the end result is no help. We've all gone through the steps, I understand the necessity of that, but they're not going to resolve this situation. I hope that the device makers will be able to figure out fixes for the problem that Samsung seems to have caused. (I say Samsung, because Fitbit users on services other than Verizon are also reporting the problem.)

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Re: Fitbit Flex no longer connecting after update

Miembro

I have had the same issue with both my Jawbone UP24 and Fitbit tracker and all issues started after the latest software update from Samsung.  We have tried the following steps as suggested with no resolution:

Clear app cache/data

Uninstall / reinstall the Jawbone and Fit-bit  Connect App

Turn Bluetooth on / off

Turn airplane mode on / off

Unpair the device - phone states it 'cannot communicate with either device and will not pair .

Has anyone been provided with a solution to this issue?

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Re: Fitbit Flex no longer connecting after update

Miembro

I've had the same problem with my Fitbit Blaze since Verizon forced the security patch update.  I spent a few days communicating with Fitbit techs and going through all the recommended troubleshooting steps to no avail.  The only way I can get my fitbit to communicate with my phone is if I restart my phone then restart my fitbit.  Then I am able to sync them for a few minutes before losing the connection again.  Verizon please fix this ASAP.

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Re: Fitbit Flex no longer connecting after update

Community Manager
Community Manager

This would absolutely concern me too, THINKER214. Can you tell me when you updated your phone? Also, what phone do you have? Did you only troubleshoot the Fitbit, or phone as well? Please share details so we can better assist you.

VanessaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this

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