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Re: Fitbit Flex no longer connecting after update

Miembro

I'm having no trouble with any other Bluetooth devices

Sent from my Verizon 4G LTE smartphone

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Re: Fitbit Flex no longer connecting after update

Asistencia al cliente

Joan912, updates are meant to improve your device not cause issues. Once an update takes place you can not roll back. Have you tried pairing other device to your phone such as headsets or cars? 

AlbertoR_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Fitbit Flex no longer connecting after update

Miembro

I understand that updates are supposed to improve issues. However, as a technical writer, I have had to document workarounds after a faulty patch has been released.

  My Withings watch is still connected and syncing with my phone. My car successfully syncs so I can communicate with my phone using a bluetooth connection. No other BT device I have has lost communication other than my Garmin Vivofit 2. Other folks have indicated that other fitness brands have lost communication, so it's not limited to Garmin.

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Re: Fitbit Flex no longer connecting after update

Miembro

It is definitely something to do with fitness trackers. My Pebble Round connects flawlessly (as does my car and other items). My Pebble 2 with heart rate monitor doesn't connect. Other people are having problems with Fitbits & Garmin Vivofits....it is 100% fitness wearables with the issue. Why can't VZW admit it?

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Re: Fitbit Flex no longer connecting after update

Sr. Member

ddschneider1972 wrote:

It is definitely something to do with fitness trackers. My Pebble Round connects flawlessly (as does my car and other items). My Pebble 2 with heart rate monitor doesn't connect. Other people are having problems with Fitbits & Garmin Vivofits....it is 100% fitness wearables with the issue. Why can't VZW admit it?

See this post in another thread, which comes from a device developer, and adds more detail.

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Re: Fitbit Flex no longer connecting after update

Sr. Member

Now also see this post, from someone with technical knowledge about what went wrong and who needs to fix it.

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Re: Fitbit Flex no longer connecting after update

Miembro

I have been in touch with Fitbit twice.  I now have a new Flex and a new Blaze and still cannot get them to pair.  I have attempted every troubleshooting step (turning bluetooth on and off, uninstalling/reinstalling  the app,  restarting the devices, turning  airplane mode on and off, clearing the Fitbit and bluetooth cache, taking the battery out of my phone...) multiple times and nothing works.

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Re: Fitbit Flex no longer connecting after update

Sr. Member

See this post in another thread: supposedly Samsung has fixed the issue and it's being validated by Verizon for release sometime soon. Fingers crossed.

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Re: Fitbit Flex no longer connecting after update

Miembro

That would be great, I have to use my kid's phone to connect currently

(it's an older model that did not receive the OS update)

On Tue, Sep 5, 2017 at 11:22 AM Dave-in-Decatur <forums@verizonwireless.com>

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Re: Fitbit Flex no longer connecting after update

Miembro

This is still a major issue and concern.

This issue has been going on for more than a month now.

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