- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I regre don't support 3rd party app. we recommend reaching out to the app developer.
JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Same issue. I've tried everything
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've done all this. It's something in the update
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
RDAsketes wrote:
Yep I'm having the same with with my VivoFit 2 and Samsung Note 4 as well as my wife with her VivoFit 2 and Samsung Galaxy S5; the issue started occurring right after the most recent update.
Note 4 software version: N910VVRU2CQF2
Android Version: 6.0.1
I spoke with Garmin and they said that Verizon's most recent update has changed something with a data transfer protocol. There is no ETA on a fix.
Very disappointing that this was not caught at a quality gate.
Things I've tried to do to resolve it:
Clear app cache/data
Uninstall / reinstall the Garmin Connect App
Turn Bluetooth on / off
Turn airplane mode on / off
Unpair the device (now I can't pair it again!)
Fitbit techs are also working on it. Hope Samsung and/or Verizon is doing so too!
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@JosephT_VZW, it's unfortunate that things like transfer protocols aren't communicated to larger applications ahead of time. It's just an unfortunate and poor customer experience, that's all.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I messaged fitbit and the said they are aware of the issue and working on it. Meanwhile Verizon techs are concerned if Ive tried shutting off my phone or if I leave it charging all night.
They had me try to pair over 4G
Reset my network connnections and run two health checks. Also suggested force stopping the app.
So far nothing...
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There's no doubt that something in the recent system update has basically disabled syncing of Fitbits and apparently some other devices too. It's being widely reported on the Fitbit forums as well. This means that, while tech support are required to put us through all these troubleshooting steps (including "pairing over 4G," which to me doesn't even make sense), the end result is no help. We've all gone through the steps, I understand the necessity of that, but they're not going to resolve this situation. I hope that the device makers will be able to figure out fixes for the problem that Samsung seems to have caused. (I say Samsung, because Fitbit users on services other than Verizon are also reporting the problem.)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have had the same issue with both my Jawbone UP24 and Fitbit tracker and all issues started after the latest software update from Samsung. We have tried the following steps as suggested with no resolution:
Clear app cache/data
Uninstall / reinstall the Jawbone and Fit-bit Connect App
Turn Bluetooth on / off
Turn airplane mode on / off
Unpair the device - phone states it 'cannot communicate with either device and will not pair .
Has anyone been provided with a solution to this issue?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I've had the same problem with my Fitbit Blaze since Verizon forced the security patch update. I spent a few days communicating with Fitbit techs and going through all the recommended troubleshooting steps to no avail. The only way I can get my fitbit to communicate with my phone is if I restart my phone then restart my fitbit. Then I am able to sync them for a few minutes before losing the connection again. Verizon please fix this ASAP.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This would absolutely concern me too, THINKER214. Can you tell me when you updated your phone? Also, what phone do you have? Did you only troubleshoot the Fitbit, or phone as well? Please share details so we can better assist you.
VanessaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this