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Fitbit Flex no longer connecting after update

Sr. Member

This week I got the most recent Verizon/Samsung Android update (N915VVRU2CQF2). Since then my Fitbit Flex tracker no longer syncs to the phone. It syncs via a USB dongle on my computer, so it's not the device. On the Fitbit forums, multiple people are reporting this issue after this update (and a serious lack of help from Fitbit). From various troubleshooting efforts I've done, it's clear that the app on the phone can't find the tracker, which connects by Bluetooth, but connects directly rather than by pairing in the normal way. I tested another Bluetooth device (a keyboard) that had previously been paired with the phone, and it connected properly.

Has anyone else experienced BT connectivity issues after this update, particularly with devices such as Fitbit that connect directly rather than by pairing?

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Re: Fitbit Flex no longer connecting after update

Miembro

Yes, I'm having the same problem with my Garmin Vivofit.  Android did a system update to N910VVRU2CQF2 on 8/8 and ever since I can't connect to my Vivofit fitness tracker via bluetooth on my Samsung Note 4.  The tracker is fine since it can still connect to my Samsung tablet.  I've been talking to Samsung, Garmin, and Verizon all morning.

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Re: Fitbit Flex no longer connecting after update

Sr. Member

Thanks for that information! Very interesting to hear it's not just Fitbit. Sounds like Samsung [removed] up something with BT in this update. Strange if it's limited to trackers! (My phone still connects to a keyboard and to my car.) One question: does your Vivofit connect to Bluetooth by pairing, or directly?

Please let us know here what you find out. I've e-mailed Fitbit tech support, and they've escalated it, since I did all the steps they were going to tell me to do before I wrote to them. We'll see.

Profanity removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

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Re: Fitbit Flex no longer connecting after update

Community Manager
Community Manager

Thank you for sharing what you've done to troubleshoot, jklinken. I know how important it is that the Garmin Vivofit sync to your device via bluetooth. We're here to help. Have you updated the Vivofit fitness tracker since doing the update on the phone? Have you uninstalled then reinstalled the app? Are there other bluetooth connection issues?

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Fitbit Flex no longer connecting after update

Miembro

I'm having BT issues. Not pairing with Weight Gurus scale. Happened right after latest update.

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Re: Fitbit Flex no longer connecting after update

Miembro

Having issues with my Pebble 2 reconnecting to my Note 4 after losing a connection, since this update.

If I can unpair my watch and re-pair the watch it will reconnect, the problem is the phone will not unpair 90% of the time. It took me 2 hours to get it to unpair today.  I hit unpair and it just sends me back to the previous screen. I rebooted about 4 times, uninstalled and reinstalled the pebble app twice. Very frustrating.

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Re: Fitbit Flex no longer connecting after update

Community Manager
Community Manager

Software updates are definitely not done to cause this kind of trouble, ddschneider1972. You've taken some great troubleshooting steps already. The main issue now seems to be that the Note 4 will not un-pair the way it should. Let's work on this issue from that angle. Have you reviewed your other apps, to see if any of them need an update since the phone updated? When you rebooted the phone, was Bluetooth on or off?

GeorgeS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Fitbit Flex no longer connecting after update

Miembro

This BT problem exists now, after the update of 8-8-17, to my Weight Guru app. It 'sees' my scales but won't pair. I unpaired, but after I did I couldn't pair again.

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Re: Fitbit Flex no longer connecting after update

Miembro

Seems to be a whole lot of various devices that no longer pair after the 8-8-17 update. Mine is Weight Gurus.

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Re: Fitbit Flex no longer connecting after update

Miembro

Yep I'm having the same with with my VivoFit 2 and Samsung Note 4 as well as my wife with her VivoFit 2 and Samsung Galaxy S5; the issue started occurring right after the most recent update.

Note 4 software version: N910VVRU2CQF2

Android Version: 6.0.1

I spoke with Garmin and they said that Verizon's most recent update has changed something with a data transfer protocol. There is no ETA on a fix.

Very disappointing that this was not caught at a quality gate.

Things I've tried to do to resolve it:

Clear app cache/data

Uninstall / reinstall the Garmin Connect App

Turn Bluetooth on / off

Turn airplane mode on / off

Unpair the device (now I can't pair it again!)