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Defect in Galaxy Note8 -- How to replace? Or trade in?



I have a Galaxy Note 8 I purchased from Verizon in September 2017.  

I have had issues with the speakerphone microphone ever since I got it.  Cases always make it worse, but if speakerphone is not held almost directly to my mouth, 99% of the time almost no one can hear me well.

Sometimes it does work OK, most of the time, not at all.

If I use voice recorder etc. it always picks up fine.

Is Verizon who to contact to get this replaced? 

Additionally, the current 50% trade-in for the S9+ --- is that worth paying off the phone to get?  I still owe 620 or so on this (minus some 230 they forgot to apply for a trade in, so less than that once resolved.)

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Re: Defect in Galaxy Note8 -- How to replace? Or trade in?


If the phone isn't working, it won't be worth anything for the trade-in even if you pay off the current device payment balance.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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