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Call Waiting calls go to voicemail - Note 9

Miembro

If I am on the phone and I receive an incoming call it goes straight to voicemail without any intervention from me.  I am unable to locate any call waiting settings on my phone or any settings that would cause this.

Has anyone ever seen this?

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Re: Call Waiting calls go to voicemail - Note 9

Asistencia al cliente

Hello, we can provide guidance through here. Have you tried making sure that Call Forwarding is off?

KerryC_VZW

 

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Re: Call Waiting calls go to voicemail - Note 9

Miembro

Yes, I have made sure that call forwarding if off and this only affects calls if I am already on the phone.  If I am not on the phone calls come through just fine.

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Re: Call Waiting calls go to voicemail - Note 9

Asistencia al cliente

Thank you for those clarifying details. If you go into your phone app settings do see you an option for call waiting?

 

EllisandraC_VZW

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