I’m sorry to learn that you are having difficulties with MMS on your brand new phone, J.ROD2150. We definitely want your Verizon Message+ application to work as intended with those MMS messages. Let’s get some additional information, and explore ways to resolve this MMS issue.
Are you able to send/receive MMS if you use any other messaging application?
We can check the area for any potential network issues impacting MMS. What is your ZIP code?
AntonioC_VZW
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