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Brand new Note 8, not receiving or sending MMS

J_ROD2150
Miembro

I bought my phone 4 days ago, and although I've tried multiple things, I cannot receive or send MMS. I'm ready to take the phone back and get my Galaxy back. Is anyone able to assist me in my settings, or what do I need to do to get my Messsage+ working properly?

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Re: Brand new Note 8, not receiving or sending MMS

Community Manager
Community Manager

I’m sorry to learn that you are having difficulties with MMS on your brand new phone, J.ROD2150. We definitely want your Verizon Message+ application to work as intended with those MMS messages. Let’s get some additional information, and explore ways to resolve this MMS issue.
Are you able to send/receive MMS if you use any other messaging application?
We can check the area for any potential network issues impacting MMS. What is your ZIP code?

 

AntonioC_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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