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Anyone else having Call Quality issues?

Alieneila
Miembro

This past Sunday my wife and I both upgraded from Droid 3's to the Note 3's. Prior to the upgrade our call quality was great, no issues at all. Since we upgraded to the Note 3's, just like the Sprint customers are complaining about, the calls received are garbled, cut out, chirp... quite annoying and hard to have a conversation. It is the same on both phones, not just one or the other. Anyone we call seems to hear us just fine, but the quality coming in hearing other people talk is terrible. I called Verizon and the first lady I spoke with text'd me an 800 number and told me to call back because at the time I was actually on my phone with no alternate phone to use so that they could troubleshoot the phones. When I called that number, the new lady I spoke with told me that it's not the network so has to be the phones themselves and that I could go get different phones since I'm within my 14 days... not different Note 3's, but different model all together... no troubleshooting or anything, just said it was the phone and to get a different one...

Is anyone else having call quality issues, and if so, is Verizon aware of it? It seems to be the same issue that Sprint customers are complaining about, so I am thinking it is a software issue on Samsung's side of things? Anyone have any suggestions, or just wait it out until there's a software or firmware update?

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Re: Anyone else having Call Quality issues?

macie48
Miembro

I am having the same issues with my Note 3.  Seems like it's an issue with the phone itself and not any of the carriers.  I really love the phone and the sound quality with music and video playback is great.  This ONLY seems to happen during a phone call.  I'm thinking about contacting Samsung to see what kind of a response I get from them.  I've only had my Note for 3 days and nothing I do seems to work.  Believe me when I say I've tried everything.  I hope there is a software fix that they can do and it's not a hardware issue.  Smiley Sad

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Re: Anyone else having Call Quality issues?

RomeosTune
Miembro

Yes, I'm having the same issue.  It's not enough to make me change phones. (yet)  If they don't come up with a fix in a reasonable amount of time all hell will break loose.  It is very annoying.

I have seen many others using the Verizon model having the problem too.

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Re: Anyone else having Call Quality issues?

Lloyd_Braun
Miembro

Yeah, I'm having the same issue. Theres a lot of talk about this issue on the Sprint version of the phone, but looks like Verizon is affected too.

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Re: Anyone else having Call Quality issues?

mortb
Sr. Member

I've had my GN3 for a week now, have made several calls, including long distant, with no trouble whatsoever. Both myself and the party I am speaking to have no trouble. The other day I broke down and got the Galaxy Gear. Of course I had to try it out and the sound quality was excellent. It was a bit muted, but not bad. Don't know what to tell you. It can't be the location if you have had no problems in the past. Maybe you could try swapping out SIM cards, or try a factory reset (something I personally hate to do but have done it in the past with another phone). I'd try the card swap first.

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Re: Anyone else having Call Quality issues?

RomeosTune
Miembro

That's all nice that you're not having an issue with yours but this thread is for people that are having problems.  Swapping sim cards will accomplish nothing but wasting time.  That's been tried by many people already.

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Re: Anyone else having Call Quality issues?

tlaprint
Miembro

Yes I have had problems since day one, garbled audio, chrips and distortion the person on the other end hear me without a problem. I am getting the 3rd phone today if it does note work I will just return and get the phone when the problem is resolved. At this point no one is acknowledging the problem if I can't get a straight answer I will not just keep the phone and hope that it is the software and not a hardware deffect.

Re: Anyone else having Call Quality issues?

macie48
Miembro

I am having the same issues with my Note 3.  Seems like it's an issue with the phone itself and not any of the carriers.  I really love the phone and the sound quality with music and video playback is great.  This ONLY seems to happen during a phone call.  I'm thinking about contacting Samsung to see what kind of a response I get from them.  I've only had my Note for 3 days and nothing I do seems to work.  Believe me when I say I've tried everything.  I hope there is a software fix that they can do and it's not a hardware issue.  Smiley Sad

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Re: Anyone else having Call Quality issues?

jdub251
Miembro

I too am having these exact same issues across 3 Samsung Note 3s! I've contacted Verizon multiple times and the last time contacted samsung. I have an open ticket with Samsung. As of now they are trying to figure out who to point the finger at. In the meantime we are not getting premium quality after paying premium price! I want this fixed and am ready to switch devices at this point. This is ridiculous. And yes I've also swapped sims. IM ABOUT FED UP!

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Re: Anyone else having Call Quality issues?

PAPINYC
Miembro

First and foremost,  if you previously had Verizon or have Verizon then, you know it's NOT Verizon's Network.

Secondly, I rarely make an appearance in these Big Red forums but, I feel that I must because, tragically, my sister is in the same boat as you and your wife. She initially activated her service (after her contract ended with a different carrier which shall remain nameless forevermore) on launch day, Thursday, October 10th, at a Verizon corporate store in Cedar Hill, TX; she lives in nearby DeSoto.

And, unfortunately,  from day one, both her Galaxy Note 3 and her husband's presented with the same symptoms that you mention above: distorted over-network voice calls with cut-outs/drop-outs, chirps and popping, sounding more like garbled calls on a bad VOIP set-up. The problems were so prevalent on both handsets that she returned to the original store where they were purchased and where it was verified by the Store Manager that there was definitely an issue on both handsets; he authorized an exchange for both and waived the "restocking fee" since, there were definitely serious issues with the basic "Phone" function of both devices. Hold on to your seats because it gets worse: the two brand new store exchanges she received on October 12th have the exact same issues as her original two handsets that were received for exchange. She called Customer Service last night and conferenced me in on the call since, she suspected that she wouldn't be able to convey her issues since her call quality is so consistently bad. The representative whom I spoke with couldn't have been more professional,  after explaining the situation to him and making him aware of the fact that the issue had already been reported by other Verizon customers and was popping up on the web (Google search : "Verizon Note 3 distortion issues or reception issues"), I explained to him that it was the exact same issues that were plaguing the Galaxy Note 3 on the other major U.S. carrier that utilizes CDMA technology and that the issues have not been reported on any of the GSM iterations. After a brief conversation the rep' suggested without hesitation to return to the store and exchange both handsets again. I, of course, was adamant in defending Verizon's network because, I've been a customer since the turn of the good old century and I know for a fact that its' network does NOT have these types of reception issues while engaging i

First and foremost,  if you previously had Verizon then, you know it's NOT Verizon's Network.

Just know you are not alone.

Unfortunately, if this is a hardware issue or radio conflict (Google: Galaxy Note 3 new Radio Power Management System), it may take a while to remedy and that's only after Samsung acknowledges that there is a problem. If it's software related, then, that could be a simpler OTA update. Or, it could be a combination of both which makes for a really tragic beginning to this, otherwise, exceptional device. I, too, was going to buy one and was waiting for word on the 64GB iteration but, those purchasing plans are now on hold indefinitely.

Remember everyone: it's NOT Verizon's Network so, decide accordingly. Hope this helps. By the way, the representative whom I spoke to last night went as far as to echo my sentiments and said that, if it's not just an isolated incident with a bad batch then, it was leaning more toward a manufacturer defect.

Typed on my awesome (no voice call problems here) Verizon Wireless Galaxy Note 2!!! Smiley Happy

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Re: Anyone else having Call Quality issues?

PAPINYC
Miembro

Sorry about the garbled mess, should've used the stock browser and not Opera.