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swapping sim card to another device

germanshepherd
Miembro

Hi, I apologize if I missed the answer to this but I think I did find the answer I was looking for here but just want to be sure before I do anything and dont mess anything up.

I have samsung phone on the wireless plan. I recently got a new unlocked moto e4 plus phone, new. Motorola said all I need to do is take SIM from my current samsung and insert it into the moto and be good to go.

on my account, there is a section to change device. not sure If I have to go that route.. I worry I may mess something up, lose my service, anything. I just had some bad experiences up to this point, long story.

so, can I just swap out the sim card and call it the day or do I have to change device through my acct. I got conflicting answers via the chat system. one said I cant just swap sim and have to change device via my acct, another person said I can swap sim cards but not everything may work such as data etc.

if I go the just swap sim card way, if I am correct I turn phone off, put in sim and start it up and that will make the card work in new phone?

thank you for your time and help. I am not older but older so this stuff is a bit new to me which is why I want to be sure I do it right.

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Re: swapping sim card to another device

Ann154
Expert

If you have a postpaid account and the SIM card fits in the new phone, you can just move the SIM card from the old phone to the new phone.

If you have a prepaid account, you should call the prepaid customer service number at 1.888.294.6804 to get assistance with transferring your account from the old phone to the new phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: swapping sim card to another device

Ann154
Expert

If you have a postpaid account and the SIM card fits in the new phone, you can just move the SIM card from the old phone to the new phone.

If you have a prepaid account, you should call the prepaid customer service number at 1.888.294.6804 to get assistance with transferring your account from the old phone to the new phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: swapping sim card to another device

germanshepherd
Miembro

Thank you. It's the month to month prepaid service. Was hoping I can just put in the sim card into new phone and be good to go.

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Re: swapping sim card to another device

Community Manager
Community Manager

germanshepherd,

 

I know it's important to know the proper process to get your new prepaid device activated. I'll be happy to help make sure you get the answers you're looking for. Ann154, was correct with their suggestion with reaching out to our prepaid team to get your devices switched. Our prepaid team of specialists can be reached by calling 888-294-6804.

 

 

JuanD_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!