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Will I have to pay another activation fee to switch devices on my prepaid plan?

Miembro

I recently attained an iPhone 4, and activated it on the $60/Month Smartphone plan. I remember having to pay a fee for activating that phone on that plan. I would like to change over to a DROID device, and am wondering if I would have to repay another activation fee to switch devices, yet retain the phone number. Can anybody help?

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Re: Prepaid Plan Activation Fees

Asistencia al cliente

Hello sdhartm,

I can absolutely help you with your activation fee question. Activation fees are only charged when you start new service. Changing phones on a number you already have will not incur an activation fee. You can complete the change to a different device on your own by logging on to My Verizon. Have a good afternoon.

Gracias,
MichelleH_VZW
Follow us on Twitter @VZWSupport



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Re: Prepaid Plan Activation Fees

Asistencia al cliente

Hello sdhartm,

I can absolutely help you with your activation fee question. Activation fees are only charged when you start new service. Changing phones on a number you already have will not incur an activation fee. You can complete the change to a different device on your own by logging on to My Verizon. Have a good afternoon.

Gracias,
MichelleH_VZW
Follow us on Twitter @VZWSupport



View solution in original post

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Re: Prepaid Plan Activation Fees

Miembro

So you don't charge for changing devices.

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Re: Prepaid Plan Activation Fees

Asistencia al cliente

Hola punkbrutus,

I completely understand wanting things to be clear. When switching phones/devices on the same number, there is no activation fee. Keep in mind that switching from a basic phone to a smartphone would add a required data package (and vice versa- going from a smartphone to a basic phone removes any data package).

ElizabethE_VZW
Follow us on Twitter @VZWSupport

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Re: Prepaid Plan Activation Fees

Miembro

I'm trying to change my device to android from a pantech phone under $50/mo prepaid with unlimited txt/talk and 1gig data; however, it is not letting me change it.  I have no problem paying extra, but the "change device" should be easier. 

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Re: Prepaid Plan Activation Fees

Miembro

it's also not letting me change / upgrade prepaid plan?

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Re: Prepaid Plan Activation Fees

Asistencia al cliente

Hi punkbrutus - Let's get you up and running on your new device! The $50 Smatphone Prepaid plan is currently available to our customers through our retail stores and Telesales only. Visit http://www.vzw.com/storelocator or call us at 800-2-JOININ!

Gracias,

YaleK_VZW
Follow us on Twitter @VZWsupport

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