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From the first week I have had my Verizon phone it has been nothing but problems. The phone itself and my cellular service has been excellent. But anytime I have had a problem I am told "NO". I needed a phone with email capability. I was told that my Samsung Intensity III would be good for it without being forced into a smart phone. After the first week, the trial period (which wasn't disclosed) for the email software ran out and I found out that I would have to pay a MONTHLY fee to access it. I went back to the store that I bought the phone and was told "You should have bought a smart phone" by the store manager. I told him that is fine. I will buy another phone. I was still in my 14 day return period. He informs me that there is a restock fee on my current phone and a new activation fee on the new phone. I didn't like this answer. So I called a couple of other stores in the area, none of them wanted to help me because I didn't buy my phone from their store. These are all corporate Verizon stores. Finally I decided I would put up with it and use the horrible Opera browser on the phone. Which I have to check constantly through the day for work. Fast forward to last week, some how my number ended up on a call list and I have had the same number call me at all hours of the day. So I decided to look up how to block a number, only to be informed that Verizon doesn't allow blocked numbers on prepaid plans. WHY? It costs you nothing to allow me to block a number. Why do you treat your customers this way? My original reason for getting a prepaid Verizon phone was IF I liked Verizon I would spend the money and buy and nice phone and sign a contract. You have done NOTHING to help me. NOTHING. But you send me several reminders every month to pay my bill.
WHY DO YOU HATE YOUR CUSTOMERS?
Solved! Go to Correct Answer
Correct answers
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@second_rate_customer
I don't want you to feel this way! We do love you and we do value your business. I highly recommend you reach out to our Prepaid Customer Service Team at (toll free) 888-294-6804 so they can go over options with you. They will be happy to help. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
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There is no point in asking. Just move to a different carrier and don't let verizon take up even one second of your time.
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@second_rate_customer
I don't want you to feel this way! We do love you and we do value your business. I highly recommend you reach out to our Prepaid Customer Service Team at (toll free) 888-294-6804 so they can go over options with you. They will be happy to help. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport
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Ok, it took you two days to come up with that response. Just the fact that
I have to contact "Prepaid Customer No-service" as apposed to customer
service contacting me (you know who I am) reiterates the point. Why are
there two different customer services? 'Why does it matter which type of
plan that I have as to who I can speak to?
I work in a customer service business. If I treated my customer half as bad
as you do, I wouldn't have a job. My customers have certain expectations of
what I can and can't do. First and for most "NO" is not an option. You
never tell a customer that, period.
The truly sad thing is that Verizon has a great product. But they aren't
willing to stand behind it. I went to Verizon because you have the best
coverage. However, every interaction I have since the initial sale has been
horrible. I will give your people a week to contact me directly. After that
I will have a new phone from a new carrier.
On Wed, Nov 27, 2013 at 8:07 PM, Verizon Wireless Customer Support <
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They do not care about prepaid customers at all. If we are such a burden I dont know why they even offer it.