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Why Pay $70.00 a month just to be called a liar and still no justice?

I have been with Verizon for years and I have had the same number the whole time. I have had to switch phones 3 times because they stopped working. I have had unlimited Data all these years. Two weeks ago my phone witch was an Android Smartphone just stop working so I took it a Verizon Store and they said the phone was defected and I had to purchase another one because that phone was not going to work anymore so I traded that phone for another Android Smartphone not the same one because they don't carry that kind anymore. I kept my number again just like before. But this time my data didn't go to my new phone my contacts nothing like it did the other times I switched phones. Then my unlimited data plan was not on it either i pay $70.00 a month and i don't know why now i have to buy data if it switched before then why not now. I should get whatever service i had before i had to purchase another phone because my other phone was defected not by me but the phone system it self. I called to see why and not only did the operator say they didn't have nor ever have unlimited data for Verizon a Supervisor  said it as well and I know that was a lie. So I went back to the Verizon Store for them to look at my account and see what I had and it said Unlimited Data now I don't feel that just because you took it away that i have to buy it when I already had it. It should've went to my phone like before and yesterday I was talking to a Mr. LaMonte and he called me a liar two or three times when I told him I had Unlimited Data before I had to change phones and then he said they never had it on a smartphone so he lied too. but calling me a liar is very disrespectful I asked to speak to a Supervisor and I never got to. Well $70.00 service is what you will be missing because I won't be treated like this. I am switching to another Company.

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Re: Why Pay $70.00 a month just to be called a liar and still no justice?

Miembro

I know they have it because I have it on my phones. It may only be available as part of a corproate relationship, because I work at Microsoft. I bet I keep it if I leave, though. 🙂

That said, I am also on my way out. I have a six-month old Windows Phone that Verizon is already delaying firmware updates to. Not going to play that game again.

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Re: Why Pay $70.00 a month just to be called a liar and still no justice?

Sr. Member

This isn't anything new, Verizon stopped offering Unlimited data in 2012. You could have kept it if you paid full retail for the new phone. Being you didn't you gave up your unlimited.

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Re: Why Pay $70.00 a month just to be called a liar and still no justice?

Miembro

All customer service rep are liars, they don't realize we are the reason they have jobs.

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