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Where is the voicemail app icon on my prepaid Moto E?

zacxa
Miembro

My phone doesn't have a voicemail icon??? I downloaded a different app but I am curious why the phone doesn't have voicemail.

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Re: where is the voicemail app icon on prepaid moto e 2nd gen

Ann154
Expert

The voicemail application is for Visual Voicemail only. Prepaid devices might not have that feature on the plan. Voicemail can be reached at *86 and would place a notification symbol on your notification bar at the top of the screen when you have a new voicemail.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: where is the voicemail app icon on prepaid moto e 2nd gen

Ann154
Expert

The voicemail application is for Visual Voicemail only. Prepaid devices might not have that feature on the plan. Voicemail can be reached at *86 and would place a notification symbol on your notification bar at the top of the screen when you have a new voicemail.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: where is the voicemail app icon on prepaid moto e 2nd gen

Community Manager
Community Manager

We want to make sure this is resolved. What Ann154 mentioned is correct. There is a chance that your plan did not include the type of feature used for your device. We want to make sure you are able to reach your voicemail. Are you able to call your VM using *86?

JavierMD_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!  

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