Problem changing prepaid phones ?
Hameline
Enthusiast - Level 1

I've changed phones on my prepaid plan before and it went smoothly and quickly. However, I cannot get my "new" Moto V3c to program OTA or any other way, using *228 or *22898. It was a former Verizon prepaid phone. The automated phone guide is no help The MEID is entered corrctly, all seems fine, but it just won't tranfer. It shows a phone number of 0000000000

Help !

John <Personal information removed for privacy per the .>

<Post moved from to for more exposure.>

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Re: Problem changing prepaid phones ?
ashtontr
Specialist - Level 1

Call the Prepaid Customer Service at 1-888-294-6830 from a different phone, I believe they just need to manually program the device, and all is well! Smiley Happy

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Re: Problem changing prepaid phones ?
ashtontr
Specialist - Level 1

Call the Prepaid Customer Service at 1-888-294-6830 from a different phone, I believe they just need to manually program the device, and all is well! Smiley Happy

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Re: Problem changing prepaid phones ?
hazegurlie
Enthusiast - Level 3

The customer service number is 1-888-294-6804. It sounds like the phone needs to be programmed manually, which customer service can walk you through.

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Re: Problem changing prepaid phones ?
ashtontr
Specialist - Level 1

That's the East Coast number, the West Coast stays open later due to time zones, they're still open at 1am Eastern time on the West coast it's only 10pm.

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Re: Problem changing prepaid phones ?
ashtontr
Specialist - Level 1

I gave the West Coast number just in case Smiley Happy

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Re: Problem changing prepaid phones ?
hazegurlie
Enthusiast - Level 3

I see that now. You are good!!!